C h a p t e r 8

T r o u b l e s h o o t i n g

Contacting Customer Care

For questions about your DIRECTV® HD DVR, your DIRECTV® programming or your DVR service

After checking troubleshooting, call DIRECTV Customer Care at 1-800-531-5000 if you need help

•Connecting your HD DVR to your TV and other A/V equipment.

•With Guided Setup or daily phone calls that are failing.

•With an HD DVR that does not function properly even after restarting it.

•With other questions regarding the HD DVR or remote control.

•Activating or using a feature of the DIRECTV® programming or DVR service.

•Understanding an on-screen message regarding your service.

•When you call DIRECTV, you will need the 12 digit number on your DIRECTV Access Card and the make, model, serial number, and 12 digit Receiver ID number of your HD DVR, found on a label on the back of the HD DVR and on the System Information screen. (Press the DIRECTV button, then select Messages & Setup, then System Information.)

Website

You will find all of the most up to date information about DIRECTV’s products and services at the DIRECTV website, DIRECTV.com.

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