Questions & Answers
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Questions? Did we forget to tell you something? We have compiled some the most common questions and their answers here. We hope they help!
QI had a signal but now I am getting a message “Searching for satellite signal. To access related utilities, press SELECT.” What happened?
ARain clouds and snow can affect the satellite signal reception. This loss of signal is temporary. Also check for new growth on trees and bushes that could be blocking the signal. One other possibility is that the wind or someone has moved the satellite dish antenna.
QWhy can’t I control my TV?
ABefore you can control your TV, VCR, or any other device besides your satellite receiver, you must program your remote control to match your different devices. See Chapter 3 – Using the remote control in this manual for specific instructions. If you have already successfully programmed your remote control, try pressing the appropriate device key to put your remote in the proper mode. Then try controlling that device. Also, make sure that the batteries in the remote control are good.
QMy satellite receiver does not respond when I press keys. What’s wrong?
AMost likely, if the front panel keys work but the remote control doesn’t work, try pressing the SAT button before trying to control the digital satellite receiver. If that doesn’t work, press the SAT and MUTE buttons together and try again. If that doesn’t work, or if the front panel buttons don’t work either, unplug your digital satellite receiver for 30 seconds, then plug it back in. Your satellite receiver is a computing device. It is susceptible to erratic changes in power and/or signal, just as any other computer, and these sudden changes can cause it to become “confused.”
QSome channels look good, while others freeze or indicate that no signal is available. What’s wrong?
AThe most common causes for this behavior relate to an improperly grounded satellite cable. Check the cable between your digital satellite receiver and the satellite dish antenna. Confirm that
QI’m getting a message to call some extension. Why?
AThere are many different reasons for this. If you want to watch the channel that is displaying the message, call DIRECTV at
QWhy don’t I have an
AThere are three possibilities; your digital satellite receiver must be connected to a phone line and it is not, or DIRECTV doesn’t realize that your phone line is connected or has disabled your ability to make
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