Troubleshooting
When troubleshooting, examine the state of the ADSL light ( 
) on the front panel of the Diva 2440.
If the ADSL light is glowing continuously (is not blinking), a connection to the ADSL network has been established. This means Internet access is possible. Try the following:
•Restart your computer and try accessing the Internet again.
•Verify that your setup information has been entered correctly as described in Step 2: Access the Diva 2440 Web Interface on page 18.
•Verify that the TCP/IP settings for your Ethernet card are set to acquire an IP address dynamically from a DHCP server. See TCP/IP Setup on page 27, or consult the documentation that came with your operating system for information on verifying TCP/IP settings.
•Verify that your Web browser is configured to use the local LAN, and is not configured to use a proxy server. See Browser Settings on page 31 for instructions.
If the ADSL light blinks continuously or stays off, Internet access is not possible – the Diva 2440 is unable to establish a connection with the ADSL network. Try the following:
•Check that your cables are connected properly.
•Verify that you have not connected a microfilter between the Diva 2440 and a telephone wall outlet.
•Disconnect the power cable from the Diva 2440, wait a few seconds, then reconnect the cable.
If the ADSL light continues to blink or stays off, contact your ADSL service provider.
Browser Settings
If you are not able to access the configuration pages, verify your browser settings as described below. Note that the steps may vary slightly depending on the browser version used.
•Internet Explorer version 5 or later:
-From the ‘Tools’ menu, select ‘Internet Options’, then click the ‘Connections’ tab. Click ‘Setup’.
-Select the option ‘I want to set up my Internet connection manually’, then click ‘Next’.
-Select ‘I want to connect through a local area network’, then click ‘Next’.
-Clear all proxy options, then click ‘Next’.
-Clear the option ‘Connect to the Internet immediately’, then click ‘Finish’.
•Internet Explorer previous to version 5:
-From the ‘View’ menu, select ‘Internet Options’, then click the ‘Connection’ tab.
-Verify that ‘Connect to the internet using a local area network’ is enabled.
-Verify that the ‘Proxy Server’ option is disabled.
•Netscape Navigator (do one of the following):
-Under Options, click ‘Network Preferences’, then ‘Proxies’. Verify that the ‘No Proxies’ option is selected.
-Under the ‘Edit’ menu, click ‘Preferences’, ‘Advanced’, then ‘Proxies’. Verify that the ‘Direct Connection to the Internet’ is enabled.
Once finished making changes, click ‘OK’, then retry accessing the
Setup | Page 31 |
