29
Chapter6Troubleshooting
Other problems
Problem Possible cause and remedy
8. The adjustment menu d oes not appear. • Checkwhethertheoperationlockfunctionwor ks(see
“3-5.LockingButtons<KeyLock>”(page20)).
9. No mode menu is displayed. • Checkwhethertheoperationlockfunctionwor ks(see
“3-5.LockingButtons<KeyLock>”(page20)).
10. (Wh en using Presence Sensor)
The images remains to be displayed w hen
you move away from the monitor. The
images does not reappear whe n you come
near it.
• Checkthesettingenvironmentofthemonitor.
PresenceSensormaynotworkcorrectlyinthe
followingenvironments.
- Thereissomethingthatreectsthelightsuchas
mirrororglassinfrontofthesensor.
- Themonitorislocatedinaplacethatreceivedirect
sunlight.
- Thereissomeinfrareddevicenearthemonitor.
- Thereissomeobstacleinfrontofthesensor.
• Checkwhetheranydirtonthesensor.Cleanthe
sensorwithasoftcloth.
• Checkwhetheryouareinfrontofthemonitor.The
infraredrayisemittedverticallyfromthesens orto
detectaperson.
11. The moni tor connected with the USB ca ble
is not detected. / USB devices con nected
to the monitor does not work.
• CheckwhethertheUSBcableisconnectedco rrectly
(see“7-3.MakingUseofUSB(UniversalSerialBus)”
(page34)).
• ChangetheUSBporttoanotherone.IfthePCor
peripheraldevicesworkscorrectlybychangi ngthe
USBport,contactyourlocaldealer.(Refertothe
manualofthePCfordetails.)
• RebootthePC.
• Iftheperipheraldevicesworkcorrectlyw henthePC
andperipheraldevicesareconnecteddirectly,please
contactyourlocaldealer.
• CheckwhetherthePCandOSareUSBcompliant.
(ForUSBcomplianceoftherespectivedevices,
consulttheirmanufacturers.)
• CheckthePC’sBIOSsettingforUSBwhenusing
Windows.(RefertothemanualofthePCfordetails.)
12. Self Calibration/Grayscale Chec k failure •SelfCalibration/Graysc aleCheckfailed
• Refertotheerrorcodetable.
• Ifanerrorcodethatdoesnotappearintheerrorc ode
tableisdisplayed,contactyourlocaldealer.

Error Code table

Error Code Details

0*** • ErrorsthatoccurredduringSelfCalibr ation
1*** • ErrorsthatoccurredduringGrayscaleChec k
*1** • ErrorsthatoccurredduringDICOM
*2** • ErrorsthatoccurredduringCustom
*3** • ErrorsthatoccurredduringCAL1
*4** • ErrorsthatoccurredduringCAL2
*5** • ErrorsthatoccurredduringCAL3
**10 •Theproductmaximumb rightnessmaybelowerthanthetargetbrightness.
• Lowerthetargetbrightness.
**11 •Theproductminimumbri ghtnessmaybehigherthanthetargetbrightness.
• Raisethetargetbrightness.