Enterasys Networks 6H352-25 manual Troubleshooting Checklist, Refer to the MATRIX E7 Series and

Troubleshooting Checklist

4.2TROUBLESHOOTING CHECKLIST

If the 6H352-25 is not working properly, refer to Table 4-2for a checklist of problems, possible causes, and recommended actions to resolve the problem.

Table 4-2 Troubleshooting Checklist

Problem	Possible Cause	Recommended Action
All LEDs are	Loss of power.	Ensure that the 6H352-25 was installed
OFF.		properly according to the installation
		instructions in Chapter 3, and that the host
		chassis is powered properly.
No Local	Autobaud is enabled, but	Press ENTER (RETURN) (may take up to
Management	the baud rate has not yet	four times).
Password screen.	been detected.
	Incorrect terminal setup.	Refer to the MATRIX E7 Series and
		SmartSwitch 6000 Series Modules Local
		Management User’s Guide for proper setup
		procedures.
	Improper console cable	Refer to Appendix A for proper COM port
	pinouts.	pinouts.
	Corrupt firmware image,	If possible, attempt to download the image to
	or hardware fault.	the 6H352-25 again. Refer to Section B.2 for
		instructions to clear NVRAM.
Cannot navigate	Improper Community	1. Refer to the MATRIX E7 Series and
beyond Password	Names Table.	SmartSwitch 6000 Series Modules Local
screen.		Management User’s Guide for the
		Community Names Table setup.
		2. If the Community Names have been
		forgotten, refer to Section B.2 for
		instructions on how to set the mode switch
		to reset the Community Names to their
		default values.

Troubleshooting 4-5