Enterasys Networks 6H352-25 manual Management User’s Guide for instructions

Troubleshooting Checklist

Table 4-2 Troubleshooting Checklist (Continued)

Problem	Possible Cause	Recommended Action
Cannot contact	IP address not assigned.	Refer to the MATRIX E7 Series and
the 6H352-25		SmartSwitch 6000 Series Modules Local
through in-band		Management User’s Guide for the IP address
management.		assignment procedure.
	Port is disabled.	Enable port. Refer to the MATRIX E7 Series
		and SmartSwitch 6000 Series Modules Local
		Management User’s Guide for instructions
		to enable/disable ports.
	No link to device.	1. Verify that all network connections
		between the network management station
		and the 6H352-25 are valid and operating.
		2. If the problem continues, contact
		Enterasys Networks for technical support.
Port(s) goes into	Loop condition detected.	1. Verify that Spanning Tree is enabled.
standby for no		Refer to MATRIX E7 Series and
apparent reason.		SmartSwitch 6000 Series Modules Local
		Management User’s Guide for the
		instructions to set the type of STA.
		2. Review the network design and delete
		unnecessary loops.
		3. If the problem continues, contact
		Enterasys Networks for technical support.
User parameters	1. Position of Mode switch	1. Reenter the lost parameters as necessary.
(IP address,	(7), NVRAM Reset, was	Refer to MATRIX E7 Series and
Device and	changed sometime	SmartSwitch 6000 Series Modules Local
Module name,	before either cycling	Management User’s Guide for the
etc.) were lost	power or pressing the	instructions to configure the device
when the	RESET button, causing	through Local Management.
6H352-25 power	the user-entered	2. If the problem continues, contact
was cycled or the	parameters to reset to	Enterasys Networks for technical support.
front panel	factory default settings.
RESET button	2. Clear NVRAM was set
was pressed.	through Local
	Management.

4-6Troubleshooting