Enterasys Networks A2H254-16 manual Getting Help

Getting Help

Getting Help

For additional support related to the SecureStack A2 or this document, contact

Enterasys Networks using one of the following methods:

World Wide Web	http://www.enterasys.com/support
Phone	1-800-872-8440 (toll-free in U.S. and Canada)
	For the Enterasys Networks Support toll-free number in your country:
	http://www.enterasys.com/support/gtac-all.html
Internet mail	support@enterasys.com
	To expedite your message, please type [SWITCHING] in the subject line.

To send comments or suggestions concerning this document to the Technical Publications Department:

techpubs@enterasys.com

To expedite your message, please include the document Part Number in the email message.

Before contacting Enterasys Networks for technical support, have the following information ready:

•Your Enterasys Networks service contract number.

•A description of the failure.

•A description of any action(s) already taken to resolve the problem (for example, changing mode, rebooting the unit.)

•The serial and revision numbers of all involved Enterasys Networks products in the network.

•A description of your network environment (layout, cable type.)

•Network load and frame size at the time of trouble, if known.

•The device history (that is, have you returned the device before, is this a recurring problem?)

•Any previous Return Material Authorization (RMA) numbers.

1-6 Introduction