Introduction
Where To Get Help
EPSON provides technical assistance through electronic support services and automated telephone services 24 hours a day. The following table lists the contact information:
Service | Access |
|
|
World Wide Web | From the Internet, you can reach EPSON Support at |
| http://support.epson.com. At this site, you can download |
| drivers and other files, look at documentation such as |
| product brochures and user manuals, and access |
| troubleshooting information. |
|
|
EPSON Internet | If you have Internet FTP capability, use your Web browser |
FTP Site | (or other software for FTP downloading) to log onto |
| ftp.epson.com with the user name anonymous and your |
| |
|
|
EPSON | To receive technical advice through |
Technical Support | http://support.epson.com and complete the form under |
| the troubleshooting tab, as requested. |
|
|
Automated | A variety of automated help services are available 24 hours |
Telephone | a day, seven days a week. To use these services, you must |
Services | have a touch tone telephone and call (800) |
|
|
To speak to a technical support representative, please refer to your printer’s documentation for your printer’s specific technical support telephone number.
Before you call, please have the following information ready:
◗Product name (EPSON Stylus RIP)
◗Product serial number (located on disk sleeve)
◗Proof and date of purchase (such as a store receipt)
◗Printer model
◗Computer configuration
◗Description of the problem
You can purchase ink cartridges, paper, manuals, and accessories from EPSON at (800)
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