Troubleshooting
You see Font not found or Find font error messages (Macintosh)
Possible cause | Solution |
You’re allowing Font | Turn off Font Substitution in your application’s Page |
Substitution in your | Setup dialog box. |
application. |
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You’re not using | You must have PostScript compatible fonts (not |
PostScript fonts. | just screen fonts) loaded on your system and |
| selected in your application to be able to print with |
| the RIP. |
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You have moved or | Follow the steps in Chapter 1 to reinstall the |
renamed the Stylus | EPSON Stylus RIP software on your system. Then, |
RIP software folder. | don’t move any of the installed files or folders. |
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Your Stylus RIP | If none of the solutions above prevent font error |
Preferences and tmp | messages, delete the tmp folder and the |
folders are corrupted. | CPSPREFS file in the Stylus RIP folder. Stylus RIP |
| will create a new preference file automatically |
| when you restart the program. |
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Your font | If you use a font management utility, check it to |
management utility | make sure all the fonts are available for your |
has a font conflict. | application as necessary. |
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One or more colors are missing in your printout or it prints in black ink only
Possible cause | Solution |
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You didn’t specify color data in your application software or select color ink in your print options.
Check your application software documentation for instructions on creating a color document. Also make sure color ink is selected; see Chapters 2 and 4 for more information.
Your color print head needs cleaning or the ink cartridge is empty.
See your printer documentation for instructions on cleaning the color print head or replacing an ink cartridge.