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Epson EMP-760, EMP-765 projector, Other problems, minimum setting, Problems Solving, Is A/V Mute mode active, been inserted correctly, "External"? (EMP-765only)

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	User’s Guide
Problems Solving			87

Other problems

No sound can be heard or the sound is faint

	Check	Remedy

Is the audio source connected correctly?		Check that the cable is connected to the [Audio] port correctly. sp.27

Has the audio output setting been set to		If using the EMP-765, you cannot play sound through the projector's built-in speaker when the
"External"? (EMP-765 only)		"EasyMP Audio Out" in the configuration menu is set to "External". Change the setting to "Internal"
		to play sound through the projector. "Setting" - "EasyMP Audio Out"sp.63

Has the volume been adjusted to the		Adjust the volume so that sound can be heard. sp.48
minimum setting?

Is A/V Mute mode active?		Press the [A/V Mute] button on the remote control to cancel the A/V mute function. sp.50

	The remote control does not work



	Check	Remedy

Is the remote control light-emitting area		Face the remote control towards the remote control light-receiving area.
facing towards the remote control light-		The operating angle for the remote control is approximately ±30º horizontally and approximately
receiving area when it is operated?		±15º vertically. sp.14

Is the remote control too far from the		The operating range for the remote control is approximately 6m. sp.14
projector?

Is direct sunlight or strong light from		Set the projector up in a location where strong light will not shine onto the remote control light-
fluorescent lamps shining onto the remote		receiving area.
control light-receiving area?

Are the batteries dead, or have the batteries		Insert new batteries, while making sure that they are inserted the correct way around. sp.12
been inserted correctly?

	The projector's control panel does not work.



	Check	Remedy

Has the "Operation Lock" been set to "ON"?		All buttons except the [Power] button on the control panel are disabled when the "Operation Lock"
		in the configuration menu is set to "ON". Use the remote control to operate the projector, or change
		the lock setting to "OFF" sp.54

Contents

Page Projector Features Projector Features Easy to Operate Password protect function assists administration and theft prevention Direct Power On & Instant Off Operation Lock Network Support Smooth, professional presentations Large-volumeUSB Storage is Available to Use Contents Advanced Operations Functions for Enhancing Projection A/V Mute Wide-screenProjection of Images from Video Equipment (Changing the Aspect Ratio) Before Using the Projector Part Names and Functions Part Names and Functions Control Panel •[Source Search] button sp.37 •[Power] button sp.36, p.38 Rear •[USB TypeB] port sp.22, p.113 •Remote control light-receiving area sp.13 • [Audio] port sp.27 Base •Suspension bracket fixing points (3 points) sp.15, p.108 •Lamp cover sp.101 • Front adjustable foot sp.41 • Lens cover string attaching stay Remote Control •[Page down] [Page up] buttons sp.22 •[E-Zoom]button () () sp.52 •[Enter] button sp.23, p.69, p.73 •[Pointer] button sp.53 Before Using the Remote Control Using the Remote Control and Remote Operating Range Remote Operating Range Operating angle (horizontal) Operating angle (vertical) When suspended from the ceiling Installation Installation Screen Size and Projection Distance •The image size will be reduced when keystone correction is carried out Inserting and Removing Cards (EMP-765only) Removal Closing CardPlayer Press the eject button to the left of the card slot The eject button will pop out Press the eject button again Access Lamp Status Card Slot Access Lamp Status Wireless LAN Card Access Lamp Status Connecting to a Computer Connecting to a Computer Projecting Images from a Computer If the Monitor Port is a Mini D-Sub 15-pinPort (Example) •The input source is determined automatically based on the input signals Using the Remote Control to Operate the Mouse Pointer (Wireless Mouse Function) Moving the mouse pointer Left click Right click Drag and drop ·While a configuration menu is being displayed Connecting to a Video Source Connecting to a Video Source Projecting S-VideoImages Projecting Component Video Images p.61 Projecting RGB Video Images Playing Sound from Video Equipment Playing Sound from External Speakers (EMP-765only) Connecting USB Devices If you use a USB hub, the connection may not operate When using a Disconnecting a USB Device from the Projector Position the cursor with the "EJECT" button on the CardPlayer screen and press the [Enter] button on the remote control to close CardPlayer. s"Showing the Presentation (Using the CardPlayer)" in the Preventing theft (Password Protect) Preventing theft (Password Protect) If the "Timer" Setting is for One Hour or More When "User’s Logo Protect" is enabled (ON) Setting Password Protect Hold down the [Freeze] button for approximately Turn "Power ON Protect" on (1) Select "Power ON Protect", and then press the [Enter] button (2) Basic Operations Turning the Projector On Turning the Power On and Projecting Images If this happens, enter the password. sp.31 Check that the Power indicator has stopped flashing and is lit orange Turn the power on for all equipment connected to the If more than one external device is connected to the projector, use the remote control or projector control panel buttons to select the image source to be projected while referring to the following table The input source can also be searched for and Turning the Projector Off Attach the lens cover Attach the lens cover to the lens when not using the projector in order to prevent the lens from getting dusty or dirty Adjusting the Screen Image Adjusting the Screen Image Adjusting the Image Angle and Automatic Keystone Correction Function p.42 p.43 p.56 p.58 p.62 Manually Correcting Keystone Distortion The projector is provided with an automatic keystone correction function •When keystone correction is carried out, the projected image will which detects the vertical angle of the projector and carries out keystone become smaller Adjusting the Image Quality Adjusting the Image Quality Adjusting the Tracking Press the [Menu] button on the remote control or the projector's control panel, and then select "Tracking from the "Signal" configuration menu Adjusting the Sync projector's control panel, and then select "Sync." from the "Signal" configuration menu The sync value increases or decreases each time a button is pressed tracking Selecting the Projection Quality (Colour Mode Selection) Dynamic Presentation Theatre Blackboard sRGB Living Room The default setting for the colour mode is as follows Adjusting the Volume Advanced Operations Functions for Enhancing Projection Functions for Enhancing Projection Freeze Press the [Freeze] button The images will then be paused •The freeze function still works while the E-Zoomfunction is being used E-Zoom Press the [E-Zoom] button Move the cross to the area of the image that is to be enlarged or reduced Tilt the [ ] button on the remote control to move the cross Pointer function Tilt the [ ] button to move the pointer icon To cancel the Effect function, press the [Pointer] button The pointer icon will then disappear from the screen Press the [Pointer] button Operation Button Lock Function Press the [Menu] button on either the remote control or the projector's control panel, and then select "Setting" - "Operation Lock" from the configuration menu Using the Configuration Menu Functions Computer/RGB video/EasyMP (EMP-765only) Page Component videog/ Composite videog/ S-Videog Page Computer/RGB video Component videog Composite videog/ S-Videog "Setting" Menu Page "Extended" Menu Page Page Computer/RGB Video/Component videog "Reset" Menu Using the Configuration Menus Confirm the selection Press the [Menu] button The configuration menu appears Select a menu item Select a sub-menuitem Change the setting Page Troubleshooting Using the Help Page Problems Solving Problems Solving Lamp or Temp indicator flashes orange Warning Power indicator lights green or orange/flashes green or orange Normal When the Indicators Provide No Help For EMP-765only Problems relating to images Was the [Power] button pressed Are both indicators switched off Is A/V Mute mode active Has "Message" been set to "OFF Is "Sleep Mode" set to "ON Does the mode match the frequency and resolution of the image signals Are the cables connected correctly Has the correct video input port been selected Is the power for the computer or video source turned on Is an extension cable being used Has the correct resolution been selected Have the "Sync.g" and "Trackingg" settings been adjusted correctly Computer and RGB video signals only Has the "Resize" been set correctly Is the image still being enlarged by the E-Zoomfunction Has the "Position" setting been adjusted correctly Do the input signal settings match the signals from the connected device Has the image brightness been adjusted Has the image contrastg been adjusted Has the colour been adjusted correctly Have the image brightness and luminance Is the lamp due for replacement Problems when projection starts Have you pressed the [Power] button Are all of the indicators switched off Other problems Is the audio source connected correctly Has the audio output setting been set to "External"? (EMP-765only) Has the volume been adjusted to the Is the "Standby Mode" configuration menu set to "Network ON Is the wireless or wired LAN card inserted Is the network cable connected correctly When connected to a wired LAN correct Has EMP Monitor function been correctly installed to the computer Have all projectors that are to be monitored and controlled been registered in the Is the access lamp of the wireless LAN card that is inserted into the projector lit green Is the projector displaying the EasyMP configuration menu screen Is the computer ready for LAN card or in-built Is the computer's radio wave setting for the wireless LAN set to low-intensity Is the LAN card you are using 802.11g or 802.11b compliant Is WEPg encryption set to "ON" at the Are you trying to watch a movie in the Media Player, or preview a screen saver Are you connecting in wireless LAN access point mode or wired LAN connection mode Are you using WEPg encryption, or Are you using a personal firewall For Windows Have you been moving the mouse constantly Are you trying to use a PowerPoint (.ppt) file created in the PowerPoint 95/97 format Failed to connect to a projector Network settings are being made automatically Projector detection error No connectable projector exists, or the Communication error occurred. Do you want to retry connection One of the projectors cannot be connected with the keyword entered Failed to obtain network adaptor information Cannot find a projector of the specified IP addressg Image transfer slows if PC resolution is higher than XGA (1024 ⋅ 768 pxl.) Do you want to continue ** contains an invalid path (** is the path name containing the scenario file.) Disk full while accessing (** is the path name including the scenario Appendices Maintenance Replacing Consumables Replacing the Lamp Turn off the projector's power, wait until the "pip-pip confirmation buzzer sounds, and then disconnect the power cable Wait until the lamp has cooled down, then remove the Take out the lamp Install the lamp cover Install the new lamp Resetting the Lamp Operating Time Connect the power cable, turn on the projector's power, and then press the [Menu] button The configuration menu will be displayed Select "Lamp-HoursReset" from the "Reset" menu Replacing the Air Filter Remove the air filter Install the new air filter Dispose of used air filters properly in accordance with your local regulations Air filter frame: Polycarbonate, ABS plastic Saving a User's Logo Select "Yes" in the sub-menu,then press the [Enter] The image to be recorded and a selection marquee box will be displayed. Move the marquee box to select the part of the image to use User's logos can be saved at up to 480 ⋅ 360 dots in size Page Optional Accessories and Consumables Glossary Glossary SNMP Squeeze mode recording medium as 4:3 images sRGB can be handled easily by computer operating systems (OS) and the Internet Page List of ESC/VP21 Commands List of ESC/VP21 Commands USB Connection Setup Download the USB driver (USB-COMDriver) from the EPSON website to your computer The URL is as follows List of Supported Monitor Displays Specifications Specifications Appearance Page General Notice: