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Epson EPL-8000 Printing Problems, Troubleshooting, The printer does not print or stops printing

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Printing ProblemsThe printer does not print or stops printing.

The ON LINE light is on but nothing is printed.

The interface cable may not be plugged in securely. Check both ends of the cable between the printer and the computer. If you are using a parallel interface, secure the connector using the wire retaining clips.

You may not be using the correct interface cable. Make sure that your interface cable meets the specifications for the printer and computer.

You may not have selected the correct interface settings with SelecType. Select the appropriate interface (serial or parallel). If you are using a serial interface, also set the protocol, baud rate, data bits, and related settings. See your computer manual for the correct settings and interface requirements.

The software may not be installed properly for your printer. Use the program’s setup (or install) procedure to check the printer settings then reset the values correctly. Make sure the SelecType printer mode matches your program’s printer driver. See Chapter 2.

The ON LINE light is off.

•The printer is off line. Press the ON LINE button once to set the printer on line (the ON LINE light comes on).

The printer stops printing and the display reads PAPER OUT or

TONER OUT.

•Replace the component specified. See Chapter 2 for paper loading instructions. See Chapter 5 for imaging cartridge replacement instructions.

Troubleshooting 6-23

Contents

Page For United States Users WARNING For Canadian Users Page Page IMPORTANT SAFETY INSTRUCTIONS Page Safety Information Laser Safety CDRH Regulations Internal Laser Radiation Ozone Emission Contents Chapter 5 Maintenance and Transportation Chapter 6 Troubleshooting Chapter 7 Options Viii Contents Appendix A Technical Specifications A-16 Appendix B HP Emulation Mode B-32 Appendix C LQ and FX Emulation Mode Features Page The lower paper cassette unit (C81228*) Optional paper cassette (C81223*) The face-upoutput tray (C81227*) IC cards 4Introduction Interface cards Interface cable Memory chip set (C82904*, C82905*) Memory expansion boards (C82206*) 6Introduction Laser Printer Precautions Laser Printer Precautions Finding Your Way Around as you 8 Finding Your Way Around Warnings, Cautions, and Notes WARNING CAUTION Notes: Where to Get Help for United States Users Setting Up Finding a Place for the Printer 1-2Setting Up Page CAUTIONS: 1-4Setting Up Unpacking (40 1-6Setting Up Page Assembling Installing the cleaning pad 1-8Setting Up Page CAUTION: 1-10Setting Up WARNING: The imaging cartridge Handling the imaging cartridge 1-12Setting Up Page Storing the imaging cartridge Installing the imaging cartridge 1-14 Setting Up Page 1-16Setting Up Page Attaching the power cord 1-18Setting Up Loading paper in the cassette 1-20Setting Up Turning on the Printer CAUTION: 1-22Setting Up Testing and Connecting Your Printer The Control Panel Display 2-2Testing and Connecting Your Printer Indicator lights Buttons SelecType 2-4Testing and Connecting Your Printer Page Testing the Printer Running a test print 2-6Testing and Connecting Your Printer Page second Printing a status sheet 2-8Testing and Connecting Your Printer Page Printing a font sample 2-10Testing and Connecting Your Printer Enhancing Print Quality Adjusting the print density 2-12Testing and Connecting Your Printer Resolution Improvement Technology The RITech setting Checking the RITech setting 2-14Testing and Connecting Your Printer Changing the RITech setting Connecting the Printer to Your Computer Choosing an interface 2-16 Testing and Connecting Your Printer Connecting the parallel interface 2-18Testing and Connecting Your Printer below Connecting the serial interface 2-20Testing and Connecting Your Printer Page Testing the computer-to-printerconnection l a b e l 2-22 Testing and Connecting Your Printer Selecting the Printer Mode Using printer selection menus HP LaserJet III emulation mode Epson LQ and FX emulation modes 2-24 Testing and Connecting Your Printer Sharing the Printer Switching the Printer Mode Intelligent Emulation Switch (IES) Shared Printer Language 2-26Testing and Connecting Your Printer SelecType SelecType Overview 3-2SelecType Level 1 functions Level 2 functions 3-4SelecType Page Using SelecType The control panel 3-6SelecType The display Steps to using SelecType 3-8 SelecType Enter SelecType mode Select a channel Display the main menu option Enter the options submenu 3-10SelecType Display the submenu options When Set the option Exit SelecType 3-12SelecType Level 1 Options INPUT Menu/submenu 3-14SelecType PAGE SIZE COPIES > PRINT SUB CONFIG SYSTEM CONFIG 3-18SelecType Page Page 1 to Level 2 Options TEST PRINT MODE ASSIGN I/F CONFIG -5,0, +5, or MIN RS-422 3-26SelecType Page 3-28SelecType Page RX-BUFFERSIZE 3-30SelecType < or 3-32SelecType Page TIMEOUT CH TIMEOUT 10) AUTO CONT ON or OFF FACTORY RESET Available options EXE (execute reset) VERSION C-ROM FONT ENABLE DISABLE Paper Handling Choosing Paper 4-2Paper Handling Standard office paper-You Special Labels Other materials Envelopes-You 4-4Paper Handling Choosing a Paper Size Paper Feeding and Paper Delivery Paper feeding Paper delivery 4-6Paper Handling Paper Feeding and Paper Delivery Loading Paper Manually Note: You 4-8Paper Handling Page 4-10Paper Handling Using the Optional Lower Paper Cassette 4-12Paper Handling Page 4-14 Paper Handling Using the Optional Output Tray 4-16Paper Handling Maintenance and Transportation Replacing Consumable Parts 5-2Maintenance and Transportation Removing the imaging cartridge 5-4Maintenance and Transportation Cleaning the transfer charger wire 5-6Maintenance and Transportation Cleaning the glass lens Replacing the cleaning pad 5-8Maintenance and Transportation Page Replacing the imaging cartridge cartridge to light any longer than necessary. Because the drum is light-sensitive,never expose it to lighting that is brighter than normal room light. Do not open the drum's 5-10Maintenance and Transportation Page 5-12Maintenance and Transportation Page Cleaning the Printer Replacing the ozone filter 5-14 Maintenance and Transportation Page 5-16 Maintenance and Transportation Cleaning inside the printer Cleaning the roller in the paper path 5-18 Maintenance and Transportation Page Removing spilled toner 5-20Maintenance and Transportation Cleaning the printer case Transporting Your Printer Packing for transportation 5-22Maintenance and Transportation Unpacking the printer after transportation 5-24Maintenance and Transportation Troubleshooting Status and Error Messages [E]ADD MEMORY FOR CH 6-2Troubleshooting [E]COVER OPEN [E]INSERT TRAY [E]PAGE BUFFER FULL [P]PAPER OUT [E]PAPER OUT OPT [E]PAPER OUT STD [S]PRINTING [S]RAM Check X.X MB [S]READY [E]REINSERT CARD [E]REMOVE CARD [E]RESELECT TRAY [E]SERVICE REQ. CXXXX [E]SERVICE REQ. E00XX [E]SET FULL PRINT [E]START UP ERROR [W]TONER LOW Troubleshooting Directory Paper jam problems Page Power supply Test print Paper handling Decline in print quality 6-10 Troubleshooting Paper Jam Problems FEED JAM 6-12Troubleshooting In the paper cassette In the optional lower paper cassette unit 6-14Troubleshooting At the manual feed slot PAPER JAM 6-16 Troubleshooting At the metal roller 6-18Troubleshooting At the fuser At the paper output area 6-20 Troubleshooting Power Supply Power is not being supplied to the printer cable Test Prints The test prints do not print 6-22Troubleshooting Printing Problems The printer does not print or stops printing The printout is not what you expect 6-24 Troubleshooting Page The position of the printout is not what you expect 6-26 Troubleshooting Problems with Graphics Graphic images do not print (RS-232C RS422) 6-28Troubleshooting SelecType Problems SelecType does not function as expected 6-30Troubleshooting Paper Handling Paper does not feed properly Paper feeds crookedly or jams 6-32Troubleshooting The printer prints a page and then stops Decline in Print Quality The print quality is not what you expect 6-34Troubleshooting Page 6-36Troubleshooting Page Options Using font cards or cartridges, the printer does not operate as expected 6-38Troubleshooting Using the optional face-upoutput tray, the printer does not operate properly 6-40Troubleshooting Data Dump Mode (73 20) 6-42Troubleshooting Converting hexadecimal numbers to decimals Hex- to-decimalcon version chart 6-44Troubleshooting Options Identity Cards Epson PostScript card 7-2 Options Epson GL identity card Caring for identity cards Options 7 Inserting an identity card 7-4Options Recovering from an error Font Cartridges Compatible font cartridges Bitmap font cartridges 7-8Options Font Cartridges Scalable font cartridges Inserting a font cartridge 7-10Options CONTINUE: then repeat steps 1 through 7-12 Options The Lower Paper Cassette Unit Installing the lower paper cassette unit 7-14Options READY:P LY-3 --A4 The Face-upOutput Tray Installing the face-upoutput tray 7-16Options Page Optional Interface Cards 7-18 Options Installing an interface card 7-20 Options Page Memory Options 7-22 Options When to increase the printer memory Selecting a memory option 7-24 Options Installing additional memory Removing the controller board 7-26Options Page Installing chip sets on the controller board RAM CAUTION: You 7-28Options Page Installing chip sets on the memory expansion board 7-30Options Page 7-32 Options Installing the expansion board on the controller board Reinstalling the controller board 7-34Options Page Checking the printer’s memory 7-36 Options Technical Specifications Printer Specifications Printing Printing method: Resolution: Printing speed: Paper and paper delivery Paper specifications Types: Paper weight: Appendix A A-3 Paper sizes: Printable area: Range of paper width and length: Paper feed alignment and direction: Paper feed: Input paper supply (75 g/m2 or 20 lb paper): Paper eject: Paper eject capacity (75 g/m2 or 20 lb. paper): Ozone filter (SOPlOO3): Mechanical A-6Appendix A Ozone filter (6091003): Electrical Controller hardware CPU: Environmental Appendix A A-7 Interface Specifications Parallel interface ParalIel interface pin assignments A-8Appendix A Page A-10Appendix A Interface timing Signal level: TTL compatible Serial interface Data format Appendix A A-11 Baud rate Signal level Connector Handshaking Error handling Appendix A A-13 A-14 Appendix A A-14 Initialization Appendix A A-15 Option Specifications Lower paper cassette unit A-16Appendix A Feeding speed: Dimensions and weigh ( (without the printer) Face-upoutput tray Dimensions and weight (without the printer: Paper eject capacity: Shared Printer Language Epson Job Language (EJL) Printer Job Language (PJL) A-18 Appendix A Emulation Switch (ES) Epson Job Language command summary Appendix A A-19 Overview of the EJL commands A-20Appendix A Command summary for using EJL PJL Appendix A A-21 Page HP Emulation Mode HP LaserJet series III printer mode B-2 Appendix B Printable area Appendix B B-3 B-4Appendix B Character clipping Appendix B B-5 Page A p p e n d i x B B Operating the EPL-8000as a LaserJet IIISi B-8Appendix B ORIENT, PORT Selec Type Options B-10Appendix B FORM Resident bitmap fonts B-12Appendix B Resident scalable fonts Appendix B Courier 12point A B C D E F G H I J K L M N O P Q R S T Z abcdefghijklmnopqrstuvwxyz abcdefghijklmnopqrstvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUWVXYZ abcdefghijklmnopqrstuwvxyz ABCDEFGHIIJKLMNOPQRSTUVWXYZ abcdefghijkMmnoPqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz ABCDEFGHlJKLMNOPQflSTUVWXYZ abcdefghijklmnopqrstuwvxyz ABCDEFGHIJKLMNOPQRSTUVlMlZ abcdefghijk/mnopqtxtuvwuyz ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz Symbol sets Appendix B B-17 B-18Appendix B IBM-US(IOU) IBM-DN(11U) Appendix B B-19 B-20Appendix B Appendix B B-21 B-22Appendix B Appendix B B-23 B-24Appendix B Appendix B B-25 B-26Appendix B Appendix B B-27 B-28Appendix B International Set for IS0 Sets Appendix B B-29 B-30Appendix B Appendix B B-31 HP Emulation Command Summary &l#A ESC &l#H ESC &lP B-32Appendix B Printer commands arranged by topic PCL mode control: Orientation: Font selection: Appendix B B-33 (5N (Iso 8859/5.2) (20 B-34Appendix B Appendix B B-35 Page length, page size, text length: Margins: Offset: B-36Appendix B Half-linefeed: Specialized printer control: Miscellaneous: Cursor positioning: Perforation skip mode: Font management: (3@ )3@ Macros: Advanced graphics: Vector graphics: GL/2 mode Configuration and status group: Appendix B B-39 B-40Appendix B Appendix B B-41 LQ and FX Emulation Mode Operating as an LQ or FX printer C-2 Appendix C Appendix C C-3 ORIENT. PORT PORT FONT C o u r i e r OFF-orON L-MARGIN R-MARGIN FORM TOP TEXT 1 to available Menu/submenu Available options CGTABLE PcUSA J-REPRINT ZERO CHR 0 or O WIDEPAGE B-IMAGEDARK Appendix C c-11 Resident fonts ABCDEFGHIabcdefg012345 ABCDEFGHIJabcdefghijOl2345 ABCDEWHIJabcdefghijO12345 C-12Appendix C Character sets Appendix C C-13 C-14Appendix C Appendix C C-15 LQ and FX Emulation Command Summary ESC G / ESC E C-16Appendix C SI / ESC SI ESC ESC w LQ mode FX mode ESC C, ESC CO DEL CAN ESC EM C-18Appendix C Printer operation: Data control: Vertical motion: Appendix C C-19 Horizontal mo Con: Overall printing style: Print size and character width: C-20Appendix C Font enhancement: Word processing: Character handling: Graphics: Glossary bold buffer byte cache character set decimal default dot graphics download download font electrophotographic process Epson Extended Graphics ESC (escape) code fixed pitch font font caching font card graphics driver hexadecimal (hex) hex dump mode input buffer interface italic landscape LCD nonvolatile memory number systems oblique off line on line orientation outline font parallel interface parity pitch printer mode proportional spacing reset Resolution Improvement Technology (RITech) ROM serial interface status sheet style symbol set test print Index IN-2Index Index IN-3 IN-4Index Index IN-5 IN-6Index SelecType Map SelecType Level 1 LJ-3mode SelecType Level 1 in LQ and FX modes SelecType level SelecType Level SERIAL