Options

Several sheets feed into the printer at one time and cause a jam. (The FEED JAM or PAPER JAM message appears on the display.)

You may not be tapping the stack of paper sufficiently before you load it. Remove the jammed paper as described earlier in this chapter. Before reloading paper, be sure to tap the paper firmly to even up the edges of the stack. Do not load pages that are creased or folded.

You may not be using the correct paper for your printer.

If the finish of the paper is too smooth or too rough, paper feeding may be difficult. Try feeding each sheet manually from the standard paper cassette. Make sure your paper matches the specifications listed in Appendix A.

The thickness of the paper also affects paper feeding.

Always test your paper before purchasing it in large quantities.

The feed roller may be dirty. Clean the roller as described in the maintenance section for the optional lower cassette in Chapter 5.

Using the optional face-up output tray, the printer does not operate properly.

The paper does not feed onto the face-up tray.

•The face-up tray may not be installed properly. See Chapter 7 for information on installing the face-up output tray.

•You may not have set the paper path correctly. Make sure that the paper path selector is set in the FACE UP position as described in Chapter 4.

The paper feeds but then jams at the output area.

•There may be too much paper in the output tray. Never let more than 100 sheets accumulate in the face-up output tray.

Troubleshooting 6-39