150 Solving Problems

Checking Error Messages and Lights

The control panel includes various lights and an LCD display to indicate the status of the printer:

Paper

Ink

Paper feed up button

light

light

 

 

 

Enter or cut

 

 

button

Power

 

Menu or

button and

 

 

cleaning

light

 

 

button

 

 

 

 

Paper feed down button

Pause or reset

LCD display

Left arrow or paper

 

source button

button and light

 

 

 

When your ink or paper runs out or a problem occurs, a message appears on the LCD display, and the lights on the control panel come on or flash. The following table lists the messages in alphabetical order and includes an explanation and instructions for correcting the problem.

Message

Explanation

Response

 

 

 

BORDERLESS ERROR

LOAD CORRECT SIZE PAPER

The borderless setting is selected for A2-size sheets (11.7 × 16.5) or roll paper that doesn’t support borderless printing.

Change the setting in the printer driver or load different paper.

CARRIAGE LOCKED

The print head is locked.

RELEASE THE CARRIAGE

LOCK

Remove the bracket securing the print head; see page 33.

CLEANING ERROR

Head cleaning did not clear the

Run the head cleaning utility again. If the

PRESS PAUSE BUTTON

nozzles.

nozzles are still clogged, contact Epson.

 

 

 

 

 

CLEANING ERROR

Paper is too thick for head

Release the paper lever to remove the paper.

REMOVE THICK PAPER

cleaning.

Head cleaning starts automatically. After

 

cleaning, reload paper.

 

Printer could not feed the

 

 

 

printed page.

Remove the print.