154Solving Problems

Message

Explanation

Response

 

 

 

SENSOR ERROR

The loaded paper does not

Press the l Paper Source button to select the

LOAD DIFFERENT PAPER

match the selected paper type

correct paper type (roll or sheet).

(roll or sheet).

 

 

 

 

 

 

SERVICE CALL ERROR

The print head is locked.

Remove the bracket securing the print head;

 

 

see page 33.

 

An error has occurred.

Note the error number, then turn the printer

 

 

off. Unplug the printer and wait 30 seconds.

 

 

Then plug it in and turn it back on. If the

 

 

message remains, contact Epson as described

 

 

on page 11.

UNABLE TO PRINT

MAKE SURE PAPER IS LOADED

An error may be occurring when you try to print patterns such as a nozzle check.

Exit the Test Print menu, and check for low ink or incorrectly loaded paper.

Improving Print Quality

You can often improve print quality by doing the following:

•Run a nozzle check and cleaning cycle. See page 122 for instructions.

•Align the print head. See page 126 for instructions.

•When you send a print job, make sure your print options are set correctly. For more information, see Chapter 3 (Macintosh) or Chapter 4 (Windows).

If none of these suggestions help, try the solutions on the following pages.

Problem

Solution

 

 

Your print has

◗ Check the ink indicators and light to see if you are low on ink. Replace ink

horizontal banding.

cartridges if necessary, as described on page 127.

 

◗ Run a nozzle check and cleaning cycle. See page 122 for instructions.

 

◗ Turn off High Speed in your Advanced settings.

 

◗ Make sure the Media Type setting in the printer software is correct for the media

 

you’re printing on.

 

◗ If you’re using cut sheet media, make sure the printable side is face up.

 

◗ Choose a higher resolution, such as SuperPhoto - 2880dpi.