156Solving Problems
Problem | Solution |
|
|
Colors are incorrect or | ◗ Make sure the Media Type setting in the printer software is correct for the media |
missing. | you’re printing on. |
| ◗ If you are using the color management features in Photoshop or another |
| application, you must turn off color management in the printer driver. See page 87 |
| (Mac OS X) or page 110 (Windows). |
| ◗ Adjust the Color Density setting in the Paper Configuration utility. |
| ◗ If you’re using a |
| you the best color reproduction. |
| ◗ If you’re using cut sheet media, make sure the printable side is face up. |
| ◗ Run a nozzle check and cleaning cycle; see page 122. |
| ◗ Check the expiration date printed on each of the ink cartridges. If the cartridge is |
| too old, replace it as described on page 127. |
| ◗ Check the ink indicators and light, and replace ink cartridges if your ink supply is |
| low, as described on page 127. |
| ◗ Make sure color settings in your application or printer software are correct. |
Your print has gaps or appears faint.
◗Check the expiration date printed on each of the ink cartridges. If the cartridge is too old, replace it as described on page 127.
◗Make sure the Media Type setting in the printer software is correct for the media you’re printing on.
◗Run a nozzle check and cleaning cycle (see page 122).
◗Check the ink indicators and light and replace ink cartridges if your ink supply is low, as described on page 127.
◗The paper thickness setting is not correct for the paper you’re printing on. Use your printer software (page 88 for Mac OS X or page 111 for Windows) to choose the correct setting. When you’re done printing with a custom paper configuration, be sure to return the setting to standard (STD).
◗The platen gap setting is too wide. Use the Menu system to change the setting to STANDARD, or to NARROW if printing on very thin paper. See page 69 for instructions.