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| Solving Problems 159 |
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| Solving Miscellaneous Printing Problems | ||||||||
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| If your printouts are not what you expected, try the suggestions below: | ||||||||
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Problem | Solution |
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Your print has incorrect or | ◗ Make sure your software is installed correctly and the printer is selected. | |||||||||
garbled characters. | ◗ Clear any stalled print jobs from the Print Center or Printer Setup Utility | |||||||||
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| ◗ Turn off the printer and computer. Make sure the interface cable is securely | |||||||||
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| plugged in at both ends. | ||||||||
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Your print has incorrect | ◗ Check the page size or paper size settings in your application. Make sure they | |||||||||
margins. |
| are within the printer’s printable area. | ||||||||
| ◗ Make sure the Paper Size and Borderless settings in your printer software are | |||||||||
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| correct for the paper you’re using. | ||||||||
| ◗ Paper is loaded incorrectly. Follow the instructions in Chapter 2 to reload the | |||||||||
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| paper. |
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| ◗ The PAPER MARGIN (roll paper margin) setting on the PRINTER SETUP menu | |||||||||
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| is incorrect. If you’re using roll paper, check the setting for PAPER MARGIN. | ||||||||
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| See the | ||||||||
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Your image is inverted. | ◗ Turn off the Flip Horizontal setting in your printer software. See page 86 | |||||||||
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| (Mac OS X) or page 110 (Windows) for instructions. | ||||||||
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Blank paper is printed. | ◗ Make sure your software is installed correctly and the printer is selected. | |||||||||
| ◗ Make sure the Paper Size setting in your printer software is correct for the | |||||||||
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| paper you’re using. | ||||||||
| ◗ Make sure the Paper Source setting in your printer software is correct. | |||||||||
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A ruled line on your print | ◗ Align the print head as described on page 126. | |||||||||
appears to shift. |
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Color images print in black | ◗ Make sure Color is selected in your printer software. | |||||||||
only. |
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The printer continues to | ◗ | Press the |
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| Pause button on the printer to clear any print job data in the | ||||
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feed paper after you have |
| printer’s buffer. Then press and hold the |
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| Pause button to reset the printer. | ||||
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cancelled a job. |
| Make sure the paper source is set correctly. | ||||||||
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Roll paper cannot be cut. | ◗ The paper cutter blade may be dull. Follow the instructions on page 138 to | |||||||||
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| replace the blade. | ||||||||
| ◗ The paper may be too thick to cut with the | |||||||||
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| scissors. See page 57 for a list of media that cannot be used with the cutter. | ||||||||
| ◗ | Make sure | appears on the LCD display. If not, press the l Paper Source | |||||||
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| button to select this setting. | ||||||||
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