Troubleshooting Guide

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ProblemPossible Cause

 

C h e c k

 

 

To Solve It

See Page

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Printer will not operate at

Printer is not on-line with

Check to see if ON

Press ON LINE button

16, 24

 

all after being turned on.

computer.

 

LINE indicator is

 

to make printer go on-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

glowing.

 

line.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ink cartridge is not set in

Check if the ink car-

Set ink

cartridge,

9

 

 

 

 

 

 

 

place or pushed down far

 

tridge is installed and

 

pushing it down until

 

 

 

 

 

 

 

 

 

enough.

 

that it is not down past

 

hooking

edges show.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the hooking edges.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No ink in cartridge.

Check to see if INK

Turn off printer. Re-

9, 27

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LOW indicator is

 

place ink cartridge.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

glowing.

 

Turn on printer and

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

press CLEANING

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

button.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Print head will not move

Paper loaded incorrectly.

Check to see if paper is

Reload

paper.

15

 

 

or printer

stops printing.

 

 

 

 

 

 

 

 

properly inserted or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

possibly jammed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Printing has reached bot-

Check to see whether

Remove

printed page

27

 

 

 

 

 

 

 

tom of page.

 

PAPER OUT indicator

 

with FF button and load

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

is glowing.

 

new sheet.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Dots are

missing

Dirty print head due to

 

 

 

Do brief cleaning by

44

 

 

 

 

 

 

 

paper lint, ink deposits,

 

 

 

 

pressing CLEANING

 

 

 

 

 

 

 

 

 

etc.

 

 

 

 

button. Repeat.