Troubleshooting
General
The Display is blank
Make sure fresh batteries are properly installed.
Devices do not respond to commands
Make sure the remote is in the correct mode. See the
The battery power may be too low. If the Low Battery icon is displayed on the screen, replace all old batteries with new ones.
The remote may not be pointed in the direction of the device. Point the remote directly at the desired device.
The device may be too far away from the remote. Move to within 30 feet of the device.
Something may be blocking the communication between the remote and the device. Check for objects that might be blocking the signal from the remote. Make sure the device you are trying to operate is an
CHAN + / CHAN - is skipping channels
The battery power may be too low. If the Low Battery icon is displayed on the screen, replace all old batteries with new ones.
Check your Program Listings for channel order. Pressing the CHAN+ / CHAN- key should tune to channels in the same sequence that appears in your Program Listings. If the Program Listings is missing a channel you want, visit the Website and edit your Program Listings in the Settings section.
Try modifying the DirecTune* speed in Main Menu > Remote Settings > Advanced Settings > Adjust DirecTune Speed. (see page 53)
Try modifying the DirecTune method in Main Menu > Remote Settings > Advanced Settings > Adjust DirecTune Method. (see page 51)
The remote may not be pointed in the direction of the device. Point the remote directly at the desired device.
The Channel Screen is displaying different channel information from what’s on TV.
The remote may not be pointed in the direction of the device. Point the remote directly at the desired device and try again.
The battery power may be too low. If the Low Battery icon is displayed on the screen, replace all old batteries with new ones.
Retune the channel using the numeric key pad or by pressing the CHAN+ / CHAN- key.
Note | If this problem persists too frequently, try adjusting the DirecTune* speed or |
| method. (see pages 51, 53) |
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*Trademark | Troubleshooting 61 |
