Evolve Communications RD5000 manual Setting up, Syncing

Troubleshooting

The Time and Date Reset screen is displayed

You will see this screen when you install new batteries. You can set the time and date manually in the remote (see page 42) or login to our Website and sync the remote.

Setting up

The brand name for my device is not listed

Choose an UNKNOWN brand (last one on the list) and follow the setup procedure. (see Page 16 step 5)

I made mistakes while setting up

Press the Left Arrow key to go back to previous screens. Press the

MENU key to start all over.

I can’t find the key functions on the remote to test the codes

Access the Extended Function Screen by pressing the ADVANCED key and test the functions listed in the Extended Function Screen. (see pages 17, 18)

None of the codes work for my device

In a highly unlikely event, if none of the codes work for your device you can setup again and choose an UNKNOWN brand when you are asked to choose. the brand for your device. You will be testing all the codes in the library. Although one of these codes may work for your device, we cannot guarantee it.

Syncing

I can’t sync the remote

Make sure you are connected to the Internet before syncing the remote. Make sure that the RemoteLinker* cable is properly connected to the remote and the computer before syncing the remote.

Check to see if the RemoteLinker software is configured to communicate with the serial port that is connected to the RemoteLinker cable. To access COM port settings, right-click on the RemoteLinker icon located in the lower right corner of your computer screen. Choose Settings. Select the number of the COM port to which you will be connecting the cable and click Apply.

Make sure that no other software is using the serial port that RemoteLinker software is attempting to use.

Read the Readme.wri file in Program Files\ RemoteLinker.

Note	If the RemoteLinker * cable is not properly connected to your remote and the
	computer, you will see a “Trouble communicating with the remote” dialog box
	on the computer. Check and verify that the RemoteLinker cable is properly
	connected.
Note	If there is a communication error within your computer system, you
	will see a “Cannot initialize the serial port” dialog box on your computer.
	Make sure your serial port is not in conflict with any other software.
62 Troubleshooting	*Trademark