FAQ
What is my DirecTune* device?
This is the device that you use in your system to change channels (typically a TV, cable box, satellite receiver or VCR). To determine the DirecTune device for your system, see page 20 for more details.
The remote is in VCR mode, but where are the VCR keys?
The VCR key functions are located in the Extended Function Screen under
the ADVANCED key. To access them, press the ADVANCED key. Highlight the desired function and press the SELECT key to send the command.
Note | You may see more functions in the Extended Function Screen than were on |
| your original remote. If you experience a command not working, verity that |
| you have selected a function that works on your original remote. |
Why are there no program titles in the Program Listings?
The GUIDE Remote* stores up to seven days of TV Listings. If you have not downloaded the listings from the Website in more than seven days, the program titles will be blank. The program titles will appear again in your remote after you log in at our Website and sync your remote.
Check to see if your time and date is set correctly. To access the time and date settings, press the MENU key and SELECT Remote Settings >
Time and Date > Display Time and Date. If incorrect, set the correct time and date. (see page 42)
How often should I sync my remote to update my TV Listings?
We recommend that you sync your remote at least once a week. This ensures you have
Why are my Interactivity keys (VOTE, CLIP, WIN, SHOP, and INFO) not working?
Make sure you have a DirecTune* device setup. (see page 20)
Make sure that the remote is controlling the DirecTune device. If not, press the MODE keys to access the DirecTune device.
Make sure that the TV Listings have not expired. To check the TV Listings expiration date, press the MENU key and SELECT Remote Support > About Remote. If the TV Listings have expired, log in at our website and sync your remote.
I want to see my Interactivity Offer requests right away. Is this possible? 
Yes. You can sync your remote as often as you want. To review your
InteractivityOffer requests, go to the Links sections at | www.GuideRemote.com. |
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*Trademark | FAQ 63 |
