Extreme Networks 4700 manual

7 Customer Support

NOTE

Services can be purchased from Extreme Networks or through one of its channel partners. If you are an end-user who has purchased service through an Extreme Networks channel partner, please contact your partner first for support.

Extreme Networks Technical Assistance Centers (TAC) provide 24x7x365 worldwide coverage. These centers are the focal point of contact for post-sales technical and network-related questions or issues. TAC will create a Service Request (SR) number and manage all aspects of the SR until it is resolved. For a complete guide to customer support, see the Technical Assistance Center User Guide at:

http://www.extremenetworks.com/go/TACUserGuide

The Extreme Networks eSupport website provides the latest information on Extreme Networks products, including the latest Release Notes, troubleshooting, downloadable updates or patches as appropriate, and other useful information and resources. Directions for contacting the Extreme Networks Technical Assistance Centers are also available from the eSupport website at:

https://esupport.extremenetworks.com

Registration

If you have not already registered with Extreme Networks using a registration card supplied with your product, you can register on the Extreme Networks website at: http://www.extremenetworks.com/go/productregistration.

Documentation

Check for the latest versions of documentation on the Extreme Networks documentation website at:

http://www.extremenetworks.com/go/documentation

Altitude 4700 Series Access Point Installation Guide 65