When Trouble Strikes
#Ink initial filling fails
| Possible Cause | Remedy | Reference |
| Page | ||
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(1) | Is the printer cover open, | Close the cover, put the hold | Page 16 |
| or the hold lever up? | lever down. |
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(2) Are all six ink cartridges | Insert all six cartridges proper- | Page 34 | |
| inserted right to the back? | ly. |
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(3) | Do all six ink cartridges | Insert all six cartridges of the | Page 34 |
| have the type of ink? | same type. |
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#Ink does not appear even after initial filling
| Possible Cause | Remedy | Reference |
| Page | ||
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(1) | Is the ink cartridge cold | Leave for at least 3 hours at | Page 32 |
| and frozen? | room temperature (25˚C) then |
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| do cleaning several times. |
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(2) | Was the power cut during | Switch on again and continue |
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| initial filling? | with initial filling. |
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(3) | Sometimes the printer | Do several cleanings and | Page 63 |
| seems unable to print nor- | check each time. |
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| mally after initial filling |
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#Media comes off or is torn during media initialization
| Possible Cause | Remedy | Reference |
| Page | ||
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(1) Are you using media spec- | Use media specified by Mutoh. | Page 37 | |
| ified by Mutoh? |
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(2) | Is the hold lever down? | Put the hold lever down. | Page 16 |
(3) | With cut media, is the | Load cut media with the lead- | Page 38 |
| leading edge aligned with | ing edge aligned with the edge |
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| the edge of the printing | of the printing board. |
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| board? |
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(4) | With roll media, does the | Load roll paper correctly so | Page 41 |
| right hand edge of the | that it moves parallel to the |
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| media move parallel to the | guide line. |
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| guide line during media |
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| detection? |
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(5) | Is the scroller mounted | Mount the scroller correctly. | Page 41 |
| correctly? |
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