CALL HOLD
The Call Hold feature is used to put a telephone call on hold. The extension is then free to handle other calls. The call on hold can be picked up from another extension. When a call is on hold for longer than the predefined period, it calls back to the extension where the call was placed on hold. If you are placed on hold by the other caller, you can also put the same call on hold. This is called Mutual Hold.
To put a call on hold:
Action | Results |
1.Ask the party to wait and remain on the line.
2. | Press Flash. | You hear recall dial tone. |
3. | Dial the call hold registration | You hear service tone. |
| code _____ . |
|
4. | Hang up. |
|
To pick up a call on hold from your extension: | ||
| Action | Results |
1.Lift handset.
2.Dial the call hold local retrieve code _____ .
You hear dial tone.
You are connected with the call.
To pick up a call on hold from another extension:
Action
1.Lift handset.
2.Dial the call hold remote retrieve code _____ .
3.Dial the extension number where the call was placed on hold.
Results
You hear dial tone.
You are connected with the call.
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