Silent Monitor by ACD Group

The Silent Monitor by ACD Group feature allows you to monitor other agents in an ACD group during conversations.

To monitor other calls in an ACD group:

	Action	Results
1.	Lift handset.	You hear dial tone.
2.	Dial the silent monitor by	You hear dial tone.
	ACD group registration
	code ________.
3.	Dial the ACD group number	You hear service tone.
	(fixed 3 digits) that you want
	to monitor.	Monitoring begins.
To cancel monitoring and return to normal status:
	Action	Results

•Hang up.

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Fujitsu F9600 F9600c manual Silent Monitor by ACD Group, To monitor other calls in an ACD group, Dial the silent monitor by

Contents

F9600 F9600c MenuPage 046-015 Issue 1, January Fujitsu Business Communication SystemsMenu Page Table of Contents Table of Contents Cont’d List of Tables This page is intentionally left blank Introduction This page is intentionally left blank General Information Call Page Class Account Code To register an Account Code callDial the account code registration code To register the Account Code-Forced feature Account Code Forced Annoyance Call Alarm To activate the Annoyance Call AlarmDial the annoyance call alarm code Annoyance Call Hold To place a call in Annoyance Call HoldDial the annoyance call hold code Attendant Recall To transfer a call back to the attendant Authorization Code To place a call using your Authorization CodeDial the authorization code Automatic Alternate Routing AAR To place a network-linked AAR call Automatic Route Selection ARS To place an ARS call Automatic Route Selection Manual Advance Dial the ARS manual BAD Line Reporting To report a bad lineDial the bad line reporting Call Forward ALL Calls Call Forward BUSY/NO Answer To cancel Call Forward Busy/No AnswerBusy/no answer Cancellation code Dial the call forward Busy/no answer Registration code Call Forward Follow ME To cancel Call Forward Follow MeFollow me cancellation To register Call Forward Follow Me from another extension Call Forward Follow Me Contd Dial the call forward all calls Call Forward no Answer To cancel Call Forward No AnswerAnswer cancellation code Dial the call forward no answer registration code Call Forward Password Dial the call forward registration code Call Forward Password Follow ME To cancel Call Forward Follow Me from another extension Call Forward Password Follow Me Contd To cancel Call Forward Follow Me at your extension Call Hold Call PARK/RETRIEVAL To place a call in a parking positionDial the call park retrieval Call Park/Retrieval Contd Call PICK-UP To answer a call in your pick-up groupDial the call pick-up code Call PICK-UP Directed To answer any ringing extension Call PICK-UP MULTI-GROUP Dial the call pick-up multi-group code Call Transfer To Another Extension To transfer a call to another extension Call Transfer To An Outside Party To transfer a call to an outside partyDial the speed calling code Call Waiting ANSWER/ALTERNATE/TRANSFER To answer the Call Waiting Dial the call waiting return code instead of hanging up Call Waiting Answer/Alternate/Transfer ContdTo alternate between the original and the waiting call To transfer a connected call and return to the call on hold Call Waiting Answer/Alternate/Transfer Contd CAMP-ON To camp-on to a busy extension or outside lineTo register camp-on to an AAR/ARS route To cancel a registered camp-on Camp-On Contd To place a Code Call To answer a Code Call when you hear the code call toneCode Call Dial the code call answer code and the zone number To register the Data Secure Selective feature Data Secure SelectiveDial the data secure To change the mode to Night mode To change the mode to Day modeDAY/NIGHT Change Dictation Machine Access To access a Dictation MachineDial the specific dictation To register Do No Disturb to your extension To cancel a registered Do Not DisturbDo not Disturb DND Dial the do not disturb Do not Disturb DND Advisory Message To register Do Not Disturb Advisory MessageDial the DND advisory message registration code Do Not Disturb DND Advisory Message Contd To cancel a registered advisory messageDial the DND cancellation To change an advisory message Do not Disturb DND from Another Extension To cancel DND from another extensionDial the DND from another extension cancellation code To register Do Not Disturb from another extension Do not Disturb DND Override To register a DND OverrideDial the DND override Do not Disturb DND Selective Exemption EIGHT-WAY Conference Dial the eight-way conference code Eight-Way Conference Contd Emergency Call to Attendant To place an emergency call to the attendantDial the emergency call to To place an inside call Placing a CallTo place a call to an attendant console To place an outside call Executive Busy Override Dial the executive busy Executive CAMP-ON To register the Executive Camp-OnDial the executive camp-on Group Paging Through DT Speakers To page a party Hookflash Signal to Trunk To register a hookflash signalDial the hookflash signal code Isdn Calling Number Privacy To allow your did number to be sent to the destinationDial the calling number Isdn Calling Number Privacy Cont’d Last Number Redial To automatically redial the last number calledDial the last number redial MEET-ME Conference To establish the conference call at the agreed date and time Message Waiting MW Overview To answer a waiting message Message Waiting Time Stamped Callback TscbDial the message waiting code Dial the message waiting answer retrieval code To cancel a registered Tscb waiting message Message Waiting Time Stamped Callback Tscb ContdDial the message waiting Message Waiting Canned SEMI-FREE Text Dial the canned/semi-free message registration code To cancel a registered Canned/Semi-Free Text Message Waiting Message Waiting Canned Semi-Free Text Contd Dial the paging system PagingTo page over all system zones To page over all tenant zones Paging Contd To page using an individual zoneTo page using paging meet-me Dial the paging individual To answer a Dial the paging answer Remote System Access RSA To use RSA from an outside telephone To monitor other calls To cancel monitoring and return to normal statusSilent Monitor Dial the silent monitor Dial the silent monitor by Silent Monitor by ACD GroupTo monitor other calls in an ACD group ACD group registration Speed Calling To place a speed callDial the speed calling registration code Speed Calling Contd THREE-WAY Conference Extension To add another extension for a Three-Way Conference call THREE-WAY Conference Outside Party To add an outside party for a Three-Way Conference call To answer a call when the night answer alarm sounds Universal Night Answer Universal REGISTRATION/CANCELLATION To assign Universal Registration to a specific extensionDial the universal registration code Universal Registration/Cancellation Cont’d To cancel Universal Registration from a specific extensionDial the universal cancellation code Action Results To listen to a voice message registered to your extension Voice MessageTo leave a voice message Dial the message waiting return code Whisper Call Announce To receive a Whisper Call Announcement Feature Codes Feature Feature Code Feature Codes Contd Feature Feature Code Transfer Ringing Patterns ON/OFF Interval Tone Type Seconds Paging Zone List Code Call Zone List Code Call Paging Zones Group Paging ListPage Section

SILENT MONITOR BY ACD GROUP

To monitor other calls in an ACD group:

Action

Results

Dial the silent monitor by

ACD group registration

To cancel monitoring and return to normal status:

Action

Results