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Dell 2350 manual Advanced Troubleshooting

Models: 2350

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S E C T I O N 3

Advanced

Troubleshooting

Diagnostic Lights

Dell Diagnostics

Drivers

Using System Restore

Resolving Software and Hardware Incompatibilities

Reinstalling Microsoft® Windows® XP

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Dell 2350 manual Advanced Troubleshooting

Contents

Dell Dimension 2350 Series Abbreviations and Acronyms Contents Mail, Modem, and Internet Problems Solving Problems Resolving Software and Hardware Incompatibilities Using System RestoreIf the screen is difficult to read Adding a Second CD or DVD Drive Reinstalling Microsoft Windows XPFront and Back View of the Computer 100 Dell Technical Support Policy U.S. Only118 Limited Warranties and Return Policy 121 Contents General W . d e l l . c o m s u p p o r t . d e l l . c o m When Using Your Computer When Working Inside Your Computer Ergonomic Computing Habits Protecting Against Electrostatic Discharge Battery Disposal What Are You Looking For? Find it Here Finding Information for Your Computer E r a t i n g S y s t e m C D How to reinstall my operating system Click Tell Me How Te l l M e H o w h e l p f i l e Finding Information for Your Computer Setting Up Using Your Computer Printer Cable Setting Up a PrinterConnecting a Parallel Printer Connecting a USB Printer Transferring Information to a New Computer Connecting to a Network Adapter Setting Up a Home and Office Network Click checklist for creating a network Network Setup Wizard Setting Up Your Internet Connection Connecting to the Internet If you have a CD, click Use the CD I got from an ISP Copying CDs Using Easy CD Creator Basic Helpful Tips Using Blank CD-R Discs or Blank CD-RW Discs How to Copy a CD Click Turn off Turning Off the Computer Solving Problems See Finding Solutions Solving Problems Finding Help Information Battery Problems Back of floppy disk Write-protected Drive ProblemsFloppy drive problems Problems writing to a CD-RW drive CD drive problems DVD drive problems Mail, Modem, and Internet ProblemsHard drive problems Under Error-checking, click Check Now Click Start Click the Start button, and then click Control Panel Click the Change or Remove Program icon Error MessagesClick Control Panel Click Add or Remove Programs Computer stops responding General ProblemsProgram stops responding Click Applications Program crashes repeatedly Other software problemsProgram is designed for an earlier Windows operating system Solid blue screen appears General hardware problems Other technical problems Keyboard Problems Mouse Problems Lightlight Network ProblemsPower Problems Diagnostic Lights on Printer Problems Scanner Problems No sound from speakers Sound and Speaker Problems Check the Enable digital CD audio for this CD-ROM device box No sound from headphones If the screen is blank Video and Monitor Problems Click Appearance and Themes If the screen is difficult to read Solving Problems Advanced Troubleshooting Light Pattern Problem Suggested Resolution Description Diagnostic Lights Light Pattern Problem Suggested Resolution Description When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Dell Diagnostics Main Menu Starting the Dell Diagnostics From the ResourceCD Tab Function Option Function Identifying Drivers What Is a Driver?Drivers Using the Dell Dimension ResourceCD Reinstalling DriversUsing Windows XP Device Driver Rollback Restoring the Computer to an Earlier Operating State Using System RestoreCreating a Restore Point Enabling System Restore Undoing the Last System Restore Resolving Software and Hardware Incompatibilities Click Performance and Maintenance and click System Before You Reinstall Reinstalling Microsoft Windows XPReinstalling Windows XP Preparing to Boot From the Operating System CD Completing the GUI Setup Starting Windows XP Setup Reinstalling Drivers and Software Completing the Operating System Setup Adding Parts Front View Front and Back View of the Computer Computer. Instead, perform a Windows shutdown Back View Removing the Computer Cover Place the computer cover on a level surface Looking Inside Your Computer Cmos System Board Adding Cards W . d e l l . c o m s u p p o r t . d e l l . c o m Fully seated Adding a Second CD or DVD Drive Side hinges Front panel Top tab Insert Tabs Gently slide the drive into place Side hinges Front panel Adding Memory Adding Parts Adding a Floppy Drive Release lever middle tab Tabs Insert Top bracket screw drive bracket Floppy drive Adding Parts Side hinges Front panel Replacing the Computer Cover P e n d i Microprocessor SpecificationsSystem Information Expansion Bus Drives Ports and ConnectorsMemory Video PowerAudio Network Standard Settings System Setup Program Screens Viewing Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy U.S. Only Battery Battery socket Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsContacting Dell 101 102 Canada North York, Ontario BruneiCayman Islands Chile Santiago Colombia China XiamenCosta Rica Czech Republic Prague Website support.euro.dell.com 105 Home and Small Business France Paris Montpellier Website support.euro.dell.comCorporate Germany Langen Website support.euro.dell.com 107 Italy Milan Website support.euro.dell.com Ireland Cherrywood Website support.euro.dell.comJamaica 108 109 Japan Kawasaki Website support.jp.dell.comKorea Seoul 110 Area Codes Local Numbers, Toll-Free Numbers Montserrat MexicoNetherlands Antilles Netherlands Amsterdam Website support.euro.dell.com 112 113 114 Spain Madrid Website support.euro.dell.comSweden Upplands Vasby Website support.euro.dell.com 115 116 Bracknell Website support.euro.dell.comUruguay Business A. Austin, TexasVirgin Islands Venezuela Regulatory Notices Returning Items for Warranty Repair or Credit 119 NOM Information Mexico Only Appendix What is covered by this limited warranty? Limited Warranty for the U.SWhat is not covered by this limited warranty? Limited Warranties and Return Policy What do I do if I need warranty service? How long does this limited warranty last?What will Dell do? 122 123 What if I purchased a service contract?How will you fix my product? Total Satisfaction Return Policy U.S. Only May I transfer the limited warranty?What do I do if I am not satisfied? 124 125 Limited Warranty Terms for Canada 126 Technical Support and Customer Service 127 128 Total Satisfaction Return Policy Third-Party Software and Peripherals Products Dell Software and PeripheralsDell-Branded Peripheral Products Return Policy Exclusions GuaranteeMaking a Claim Limitation and Statutory Rights 131 Intel’s Three Year Limited Warranty What are ’Errata’? 132 133 D ex 134 135 136