Starting the Dell Diagnostics From the ResourceCD | Dell 2350

3When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.

4When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 57).

Starting the Dell Diagnostics From the ResourceCD

1Insert the ResourceCD into the CD drive.

2Shut down and restart the computer.

When the DELL® logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.

NOTE: This feature changes the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

3When the boot device list appears, highlight IDE CD-ROM Device and press <Enter>.

4Select the IDE CD-ROM Device option from the CD boot menu.

5Select the Boot from CD-ROMoption from the menu that appears.

6Type 1 to start the ResourceCD menu.

7Type 2 to start the Dell Diagnostics.

8Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your platform.

9When the Dell Diagnostics Main Menu appears, select the test you want to run as explained in the following section.

Dell Diagnostics Main Menu

1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

NOTE: The Service Tag number for your computer is located at the top of each test screen.

Advanced Troubleshooting

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Dell 2350 manual Starting the Dell Diagnostics From the ResourceCD, Dell Diagnostics Main Menu

Contents

Dell Dimension 2350 Series Abbreviations and Acronyms Contents Mail, Modem, and Internet Problems Solving Problems Using System Restore If the screen is difficult to readResolving Software and Hardware Incompatibilities Reinstalling Microsoft Windows XP Front and Back View of the ComputerAdding a Second CD or DVD Drive 100 Dell Technical Support Policy U.S. Only118 Limited Warranties and Return Policy 121 Contents General W . d e l l . c o m s u p p o r t . d e l l . c o m When Using Your Computer When Working Inside Your Computer Ergonomic Computing Habits Protecting Against Electrostatic Discharge Battery Disposal What Are You Looking For? Find it Here Finding Information for Your Computer E r a t i n g S y s t e m C D How to reinstall my operating system Click Tell Me How Te l l M e H o w h e l p f i l e Finding Information for Your Computer Setting Up Using Your Computer Setting Up a Printer Connecting a Parallel PrinterPrinter Cable Connecting a USB Printer Transferring Information to a New Computer Connecting to a Network Adapter Setting Up a Home and Office Network Click checklist for creating a network Network Setup Wizard Setting Up Your Internet Connection Connecting to the Internet If you have a CD, click Use the CD I got from an ISP Copying CDs Using Easy CD Creator Basic Helpful Tips Using Blank CD-R Discs or Blank CD-RW Discs How to Copy a CD Click Turn off Turning Off the Computer Solving Problems See Finding Solutions Solving Problems Finding Help Information Battery Problems Drive Problems Floppy drive problemsBack of floppy disk Write-protected Problems writing to a CD-RW drive CD drive problems DVD drive problems Mail, Modem, and Internet ProblemsHard drive problems Under Error-checking, click Check Now Click Start Click the Start button, and then click Control Panel Error Messages Click Control Panel Click Add or Remove ProgramsClick the Change or Remove Program icon Computer stops responding General ProblemsProgram stops responding Click Applications Program crashes repeatedly Other software problemsProgram is designed for an earlier Windows operating system Solid blue screen appears General hardware problems Other technical problems Keyboard Problems Mouse Problems Network Problems Power ProblemsLightlight Diagnostic Lights on Printer Problems Scanner Problems No sound from speakers Sound and Speaker Problems Check the Enable digital CD audio for this CD-ROM device box No sound from headphones If the screen is blank Video and Monitor Problems Click Appearance and Themes If the screen is difficult to read Solving Problems Advanced Troubleshooting Light Pattern Problem Suggested Resolution Description Diagnostic Lights Light Pattern Problem Suggested Resolution Description When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Dell Diagnostics Main Menu Starting the Dell Diagnostics From the ResourceCD Tab Function Option Function What Is a Driver? DriversIdentifying Drivers Reinstalling Drivers Using Windows XP Device Driver RollbackUsing the Dell Dimension ResourceCD Using System Restore Creating a Restore PointRestoring the Computer to an Earlier Operating State Enabling System Restore Undoing the Last System Restore Resolving Software and Hardware Incompatibilities Click Performance and Maintenance and click System Before You Reinstall Reinstalling Microsoft Windows XPReinstalling Windows XP Preparing to Boot From the Operating System CD Completing the GUI Setup Starting Windows XP Setup Reinstalling Drivers and Software Completing the Operating System Setup Adding Parts Front View Front and Back View of the Computer Computer. Instead, perform a Windows shutdown Back View Removing the Computer Cover Place the computer cover on a level surface Looking Inside Your Computer Cmos System Board Adding Cards W . d e l l . c o m s u p p o r t . d e l l . c o m Fully seated Adding a Second CD or DVD Drive Side hinges Front panel Top tab Insert Tabs Gently slide the drive into place Side hinges Front panel Adding Memory Adding Parts Adding a Floppy Drive Release lever middle tab Tabs Insert Top bracket screw drive bracket Floppy drive Adding Parts Side hinges Front panel Replacing the Computer Cover P e n d i Microprocessor SpecificationsSystem Information Expansion Bus Ports and Connectors MemoryDrives Video PowerAudio Network Standard Settings System Setup Program Screens Viewing Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy U.S. Only Battery Battery socket Definition of Dell-Installed Software and Peripherals Contacting DellDefinition of Third-Party Software and Peripherals 101 102 Canada North York, Ontario BruneiCayman Islands Chile Santiago Colombia China XiamenCosta Rica Czech Republic Prague Website support.euro.dell.com 105 Home and Small Business France Paris Montpellier Website support.euro.dell.comCorporate Germany Langen Website support.euro.dell.com 107 Italy Milan Website support.euro.dell.com Ireland Cherrywood Website support.euro.dell.comJamaica 108 Japan Kawasaki Website support.jp.dell.com Korea Seoul109 110 Area Codes Local Numbers, Toll-Free Numbers Montserrat MexicoNetherlands Antilles Netherlands Amsterdam Website support.euro.dell.com 112 113 Spain Madrid Website support.euro.dell.com Sweden Upplands Vasby Website support.euro.dell.com114 115 Bracknell Website support.euro.dell.com Uruguay116 Business A. Austin, TexasVirgin Islands Venezuela Regulatory Notices Returning Items for Warranty Repair or Credit 119 NOM Information Mexico Only Appendix What is covered by this limited warranty? Limited Warranty for the U.SWhat is not covered by this limited warranty? Limited Warranties and Return Policy What do I do if I need warranty service? How long does this limited warranty last?What will Dell do? 122 What if I purchased a service contract? How will you fix my product?123 Total Satisfaction Return Policy U.S. Only May I transfer the limited warranty?What do I do if I am not satisfied? 124 125 Limited Warranty Terms for Canada 126 Technical Support and Customer Service 127 128 Total Satisfaction Return Policy Third-Party Software and Peripherals Products Dell Software and PeripheralsDell-Branded Peripheral Products Return Policy Exclusions GuaranteeMaking a Claim Limitation and Statutory Rights 131 Intel’s Three Year Limited Warranty What are ’Errata’? 132 133 D ex 134 135 136