w w w . d e l l . c o m s u p p o r t . d e l l . c o m
CH E C K F O R V I R U S E S — Use a
RE S T A R T T H E C O M P U T E R — Save and close any open files, exit any open programs, and then shut down your computer through the Start menu instead of pressing the power button. Otherwise, you may lose data.
CH E C K F O R C O M P A T I B I L I T Y —
•Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
•If necessary, uninstall and then reinstall the program.
EN S U R E T H A T Y O U P R O P E R L Y I N S T A L L E D A N D C O N F I G U R E D T H E P R O G R A M — See the software documentation for information. If necessary, uninstall and then reinstall the program.
Other technical problems
GO T O T H E DE L L SU P P O R T W E B S I T E — Go to support.dell.com for help with general usage, installation, and troubleshooting questions.The support website offers several different tools to help you, such as Dell
CA L L DE L L — If you cannot solve your problem using the Dell Support website or
General hardware problems
If your computer exhibits one or more of the following symptoms, a device conflict may exist:
•Your computer locks up, particularly while using a specific device.
•A recently added device does not work.
•A sound card emits noise or demonstrates other problems.
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