Solving Problems 39
Error Messages

If the message is not listed, see the documentation for the operating system or the program

that was running when the message appeared.

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET —With the Outlook Express e-
mail program open, click File. If Wor k Of flin e has a checkmark next to it, click the checkmark to
remove it and connect to the Internet.
ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER —
Contact an Internet service provider to subscribe.
CONTACT YOUR INTERNET SERVICE PROVIDER —Contact your Internet service provider
for assistance.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <
> | — Do not use these characters in filenames.
A REQUIRED .DLL FILE WAS NOT FOUND —The program that you are trying to open is
missing an essential file. To remove and then reinstall the program:
1Click the Start button.
2Click Control Panel.
3Click Add or Remove Programs.
4Select the program you want to remove.
5Click the Change or Remove Program icon.
6See the program documentation for installation instructions.
INSERT BOOTABLE MEDIA —The operating system is trying to boot to a nonbootable floppy
disk or CD. Insert a bootable floppy disk or CD.
NON-SYSTEM DISK ERROR —A floppy disk is in the floppy drive. Remove the floppy disk and
restart the computer.