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Dell 2350 manual Reinstalling Microsoft Windows XP, Before You Reinstall, Reinstalling Windows XP

Models: 2350

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Reinstalling Microsoft® Windows® XP

Before You Reinstall

If you are reinstalling the Windows XP operating system to correct a problem with a newly installed driver, use Windows XP Device Driver Rollback (see page 60) to replace the device driver with the previously installed version.

If Device Driver Rollback does not resolve the problem, then use System Restore (see page 61) to return your operating system to the operating state it was in before you installed the new device driver.

Reinstalling Windows XP

To reinstall Windows XP, perform the steps in the following sections in the order in which they are listed.

The reinstallation process can take 1 to 2 hours to complete. After the reinstallation is complete, you need to reinstall the device drivers, virus protection program, and other software.

NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative.

NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See the documentation that came with the software for instructions.

Preparing to Boot From the Operating System CD

1Insert the Operating System CD into the CD or DVD drive.

2Exit any program or utility that might run after you insert the CD.

3Shut down (see page 30) and restart the computer.

4Press <F12> immediately after the DELL™ logo appears.

If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.

5Use the arrow keys to select CD-ROM and press <Enter>.

6When the Press any key to boot from CD message appears on the screen, press any key.

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Advanced Troubleshooting

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Dell 2350 manual Reinstalling Microsoft Windows XP, Before You Reinstall, Reinstalling Windows XP

Contents

Dell Dimension 2350 Series Abbreviations and Acronyms Contents Solving Problems Mail, Modem, and Internet Problems If the screen is difficult to read Using System RestoreResolving Software and Hardware Incompatibilities Front and Back View of the Computer Reinstalling Microsoft Windows XPAdding a Second CD or DVD Drive Dell Technical Support Policy U.S. Only 100118 Limited Warranties and Return Policy 121 Contents General W . d e l l . c o m s u p p o r t . d e l l . c o m When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing Habits Battery Disposal Finding Information for Your Computer What Are You Looking For? Find it Here How to reinstall my operating system E r a t i n g S y s t e m C D Te l l M e H o w h e l p f i l e Click Tell Me How Finding Information for Your Computer Setting Up Using Your Computer Connecting a Parallel Printer Setting Up a PrinterPrinter Cable Connecting a USB Printer Transferring Information to a New Computer Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Click checklist for creating a network Connecting to the Internet Setting Up Your Internet Connection Copying CDs If you have a CD, click Use the CD I got from an ISP Using Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW Discs Helpful Tips How to Copy a CD Turning Off the Computer Click Turn off Solving Problems Finding Solutions See Solving Problems Battery Problems Finding Help Information Floppy drive problems Drive ProblemsBack of floppy disk Write-protected CD drive problems Problems writing to a CD-RW drive Mail, Modem, and Internet Problems DVD drive problemsHard drive problems Under Error-checking, click Check Now Click Start Click the Start button, and then click Control Panel Click Control Panel Click Add or Remove Programs Error MessagesClick the Change or Remove Program icon General Problems Computer stops respondingProgram stops responding Click Applications Other software problems Program crashes repeatedlyProgram is designed for an earlier Windows operating system Solid blue screen appears Other technical problems General hardware problems Keyboard Problems Mouse Problems Power Problems Network ProblemsLightlight Printer Problems Diagnostic Lights on Scanner Problems Sound and Speaker Problems No sound from speakers No sound from headphones Check the Enable digital CD audio for this CD-ROM device box Video and Monitor Problems If the screen is blank If the screen is difficult to read Click Appearance and Themes Solving Problems Advanced Troubleshooting Diagnostic Lights Light Pattern Problem Suggested Resolution Description Light Pattern Problem Suggested Resolution Description Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the ResourceCD Dell Diagnostics Main Menu Option Function Tab Function Drivers What Is a Driver?Identifying Drivers Using Windows XP Device Driver Rollback Reinstalling DriversUsing the Dell Dimension ResourceCD Creating a Restore Point Using System RestoreRestoring the Computer to an Earlier Operating State Undoing the Last System Restore Enabling System Restore Click Performance and Maintenance and click System Resolving Software and Hardware Incompatibilities Reinstalling Microsoft Windows XP Before You ReinstallReinstalling Windows XP Preparing to Boot From the Operating System CD Starting Windows XP Setup Completing the GUI Setup Completing the Operating System Setup Reinstalling Drivers and Software Adding Parts Front and Back View of the Computer Front View Computer. Instead, perform a Windows shutdown Back View Removing the Computer Cover Place the computer cover on a level surface Looking Inside Your Computer System Board Cmos Adding Cards W . d e l l . c o m s u p p o r t . d e l l . c o m Fully seated Adding a Second CD or DVD Drive Side hinges Front panel Top tab Insert Tabs Gently slide the drive into place Side hinges Front panel Adding Memory Adding Parts Adding a Floppy Drive Release lever middle tab Tabs Insert Top bracket screw drive bracket Floppy drive Adding Parts Side hinges Front panel Replacing the Computer Cover P e n d i Specifications MicroprocessorSystem Information Expansion Bus Memory Ports and ConnectorsDrives Power VideoAudio Network Standard Settings Viewing Settings System Setup Program Screens Clearing Forgotten Passwords Replacing the Battery Battery Battery socket Dell Technical Support Policy U.S. Only Contacting Dell Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals 101 102 Brunei Canada North York, OntarioCayman Islands Chile Santiago China Xiamen ColombiaCosta Rica Czech Republic Prague Website support.euro.dell.com 105 France Paris Montpellier Website support.euro.dell.com Home and Small BusinessCorporate Germany Langen Website support.euro.dell.com 107 Ireland Cherrywood Website support.euro.dell.com Italy Milan Website support.euro.dell.comJamaica 108 Korea Seoul Japan Kawasaki Website support.jp.dell.com109 Area Codes Local Numbers, Toll-Free Numbers 110 Mexico MontserratNetherlands Antilles Netherlands Amsterdam Website support.euro.dell.com 112 113 Sweden Upplands Vasby Website support.euro.dell.com Spain Madrid Website support.euro.dell.com114 115 Uruguay Bracknell Website support.euro.dell.com116 A. Austin, Texas BusinessVirgin Islands Venezuela Returning Items for Warranty Repair or Credit Regulatory Notices NOM Information Mexico Only 119 Appendix Limited Warranty for the U.S What is covered by this limited warranty?What is not covered by this limited warranty? Limited Warranties and Return Policy How long does this limited warranty last? What do I do if I need warranty service?What will Dell do? 122 How will you fix my product? What if I purchased a service contract?123 May I transfer the limited warranty? Total Satisfaction Return Policy U.S. OnlyWhat do I do if I am not satisfied? 124 Limited Warranty Terms for Canada 125 Technical Support and Customer Service 126 127 Total Satisfaction Return Policy 128 Dell Software and Peripherals Third-Party Software and Peripherals ProductsDell-Branded Peripheral Products Return Policy Guarantee ExclusionsMaking a Claim Limitation and Statutory Rights Intel’s Three Year Limited Warranty 131 132 What are ’Errata’? D ex 133 134 135 136