Dell 2350 Reinstalling Drivers

60 Advanced Troubleshooting

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Reinstalling Drivers

NOTICE: The Dell Support website and your

Dell Dimension ResourceCD

provide approved

drivers for Dell™ computers. If you install drivers obtained from other sources, your computer

might not work correctly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP

Device Driver Rollback to replace the driver with the previously installed version.

To use Device Driver Rollback:

1Click the Start button and click Control Panel.

2In the Control Panel window, under Pick a Category, click Perform ance a nd

Maintenance.

3In the Performance and Maintenance window, click System.

4In the System Properties window, click the Hardware tab.

5Click Device Manager.

6In the Device Manager window, right-click the device for which the new driver was

installed and click Properti es.

7Click the Drivers tab.

8Click Roll Back Driver.

If Device Driver Rollback does not resolve the problem, then use System Restore (see

page61) to return your computer to the operating state that existed before you installed the

new driver.

Using the Dell Dimension ResourceCD

If using Device Driver Rollback or System Restore (see page 61) does not resolve the

problem, then reinstall the driver from the Dell Dimension ResourceCD:

1With the Windows desktop displayed, insert the ResourceCD into the CD or DVD

drive.

If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.

2When the ResourceCD installation program starts, follow the prompts on the screen.

3When the InstallShield Wizard Complete window appears, remove the ResourceCD

and click Finish to restart the computer.

4When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD

drive.

Contents

Main Dell Dimension 2350 Series Notes, Notices, and Cautions Abbreviations and Acronyms Contents 1Setting Up and Using Your Computer 2Solving Problems 3Advanced Troubleshooting 4Adding Parts 5Appendix Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Page CAUTION: Safety Instructions General CAUTION: Safety Instructions Page When Working Inside Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing Habits Battery Disposal Finding Information for Your Computer Page Page Page Page Setting Up a Printer Printer Cable Connecting a Parallel Printer Connecting a USB Printer Transferring Information to a New Computer Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Connecting to the Internet Setting Up Your Internet Connection Copying CDs Using Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW Discs Helpful Tips How to Copy a CD Turning Off the Computer Solving Problems 32 Solving Problems Finding Solutions Tell M e H ow Solving Problems 33 Finding Help Information Tell Me How Battery Problems Drive Problems Floppy drive problems CD drive problems Problems writing to a CD-RW drive DVD drive problems Hard drive problems E-Mail, Modem, and Internet Problems Page Error Messages General Problems The computer stops responding A program stops responding A program crashes repeatedly A program is designed for an earlier Windows operating system Other software problems A solid blue screen appears Other technical problems General hardware problems Keyboard Problems Mouse Problems Network Problems Power Prob lems Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakers No sound from headphones Video and Monitor Problems If the screen is blank If the screen is difficult to read Page Page Diagnostic Lights Page Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics Page Page Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers Using System Restore Creating a Restore Point Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft Windows XP Before You Reinstall Reinstalling Windows XP Page Page Adding Parts Front and Back View of the Computer Front View Page Back View Removing the Computer Cover Page Looking Inside Your Computer System Board Adding Cards Page Page Adding a Second CD or DVD Drive Page Page Page Page Adding Memory Page Adding a Floppy Drive Page Page Page Page Replacing the Computer Cover Appendix Specifications Page Page Standard Settings continued The system setup program contains the standard settings for your computer. See the following figure for an example of the Main program screen. Viewing Settings System Setup Program Screens Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Returning Items for Warranty Repair or Credit Regulatory Notices NOM Information (Mexico Only) Page Limited Warranties and Return Policy Limited Warranty for the U.S. What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? Appendix 123 NOTE: What if I purchased a service contract? How will you fix my product? What do I do if I am not satisfied? May I transfer the limited warranty? "Total Satisfaction" Return Policy (U.S. Only) Limited Warranty Terms for Canada What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? Appendix 127 NOTE: What if I purchased an on-site service contract? How will you fix my product? What do I do if I am not satisfied? May I transfer the limited warranty? "Total Satisfaction" Return Policy Dell Software and Peripherals Third-Party Software and Peripherals Products Dell-Branded Peripheral Products Return Policy One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Guarantee Exclusions Making a Claim Limitation and Statutory Rights Intel Warranty Statement for Pentium and Celeron Processors Only (U.S. and Canada Only) www.dell.com | support.dell.com Index A B C D F H I K L R S T V W