Contents 7
Dell Technical Support Policy (U.S.Only) . . . . . . . . . . . . . 99
Definition of "Dell-Installed" Software and Peripherals. . . . . 100
Definition of "Third-Party" Software and Peripherals. . . . . . 100
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Returning Items for Warranty Repair or Credit . . . . . . . . 118
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . 118
NOM Information (Mexico Only) . . . . . . . . . . . . . . . 119
Limited Warranties and Return Policy . . . . . . . . . . . . . . 121
Limited Warranty for the U.S. . . . . . . . . . . . . . . . . 121
"Total Satisfaction" Return Policy (U.S. Only) . . . . . . . . . 124
Limited Warranty Terms for Canada . . . . . . . . . . . . . 125
"Total Satisfaction" Return Policy . . . . . . . . . . . . . . . 128
Dell Software and Peripherals. . . . . . . . . . . . . . . . . 129
One-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only). . . . . . . . . . . . 130
Intel® Warranty Statement for Pentium® and Celeron®
Processors Only (U.S. and Canada Only). . . . . . . . . . . . 131
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133