Dell Technical Support Policy U.S. Only, 100, 118 | Dell 2350

Dell Technical Support Policy (U.S. Only)	. 99
Definition of "Dell-Installed" Software and Peripherals . . . . . 100
Definition of "Third-Party" Software and Peripherals	100
Contacting Dell	100
Returning Items for Warranty Repair or Credit	118
Regulatory Notices	118
NOM Information (Mexico Only)	119
Limited Warranties and Return Policy	121
Limited Warranty for the U.S	121
"Total Satisfaction" Return Policy (U.S. Only)	124
Limited Warranty Terms for Canada	125
"Total Satisfaction" Return Policy	128
Dell Software and Peripherals	129
One-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only)	130
Intel® Warranty Statement for Pentium® and Celeron®
Processors Only (U.S. and Canada Only)	131
Index	133

Contents

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Dell 2350 manual Dell Technical Support Policy U.S. Only, 100, 118, Limited Warranties and Return Policy 121

Contents

Dell Dimension 2350 Series Abbreviations and Acronyms Contents Mail, Modem, and Internet Problems Solving Problems If the screen is difficult to read Using System RestoreResolving Software and Hardware Incompatibilities Front and Back View of the Computer Reinstalling Microsoft Windows XPAdding a Second CD or DVD Drive Limited Warranties and Return Policy 121 Dell Technical Support Policy U.S. Only100 118 Contents General W . d e l l . c o m s u p p o r t . d e l l . c o m When Using Your Computer When Working Inside Your Computer Ergonomic Computing Habits Protecting Against Electrostatic Discharge Battery Disposal What Are You Looking For? Find it Here Finding Information for Your Computer E r a t i n g S y s t e m C D How to reinstall my operating system Click Tell Me How Te l l M e H o w h e l p f i l e Finding Information for Your Computer Setting Up Using Your Computer Connecting a Parallel Printer Setting Up a PrinterPrinter Cable Connecting a USB Printer Transferring Information to a New Computer Connecting to a Network Adapter Setting Up a Home and Office Network Click checklist for creating a network Network Setup Wizard Setting Up Your Internet Connection Connecting to the Internet If you have a CD, click Use the CD I got from an ISP Copying CDs Using Easy CD Creator Basic Helpful Tips Using Blank CD-R Discs or Blank CD-RW Discs How to Copy a CD Click Turn off Turning Off the Computer Solving Problems See Finding Solutions Solving Problems Finding Help Information Battery Problems Floppy drive problems Drive ProblemsBack of floppy disk Write-protected Problems writing to a CD-RW drive CD drive problems Under Error-checking, click Check Now Click Start Mail, Modem, and Internet ProblemsDVD drive problems Hard drive problems Click the Start button, and then click Control Panel Click Control Panel Click Add or Remove Programs Error MessagesClick the Change or Remove Program icon Click Applications General ProblemsComputer stops responding Program stops responding Solid blue screen appears Other software problemsProgram crashes repeatedly Program is designed for an earlier Windows operating system General hardware problems Other technical problems Keyboard Problems Mouse Problems Power Problems Network ProblemsLightlight Diagnostic Lights on Printer Problems Scanner Problems No sound from speakers Sound and Speaker Problems Check the Enable digital CD audio for this CD-ROM device box No sound from headphones If the screen is blank Video and Monitor Problems Click Appearance and Themes If the screen is difficult to read Solving Problems Advanced Troubleshooting Light Pattern Problem Suggested Resolution Description Diagnostic Lights Light Pattern Problem Suggested Resolution Description Starting the Dell Diagnostics From Your Hard Drive Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics Dell Diagnostics Main Menu Starting the Dell Diagnostics From the ResourceCD Tab Function Option Function Drivers What Is a Driver?Identifying Drivers Using Windows XP Device Driver Rollback Reinstalling DriversUsing the Dell Dimension ResourceCD Creating a Restore Point Using System RestoreRestoring the Computer to an Earlier Operating State Enabling System Restore Undoing the Last System Restore Resolving Software and Hardware Incompatibilities Click Performance and Maintenance and click System Preparing to Boot From the Operating System CD Reinstalling Microsoft Windows XPBefore You Reinstall Reinstalling Windows XP Completing the GUI Setup Starting Windows XP Setup Reinstalling Drivers and Software Completing the Operating System Setup Adding Parts Front View Front and Back View of the Computer Computer. Instead, perform a Windows shutdown Back View Removing the Computer Cover Place the computer cover on a level surface Looking Inside Your Computer Cmos System Board Adding Cards W . d e l l . c o m s u p p o r t . d e l l . c o m Fully seated Adding a Second CD or DVD Drive Side hinges Front panel Top tab Insert Tabs Gently slide the drive into place Side hinges Front panel Adding Memory Adding Parts Adding a Floppy Drive Release lever middle tab Tabs Insert Top bracket screw drive bracket Floppy drive Adding Parts Side hinges Front panel Replacing the Computer Cover P e n d i Expansion Bus SpecificationsMicroprocessor System Information Memory Ports and ConnectorsDrives Network PowerVideo Audio Standard Settings System Setup Program Screens Viewing Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy U.S. Only Battery Battery socket Contacting Dell Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals 101 102 Chile Santiago BruneiCanada North York, Ontario Cayman Islands Czech Republic Prague Website support.euro.dell.com China XiamenColombia Costa Rica 105 Germany Langen Website support.euro.dell.com France Paris Montpellier Website support.euro.dell.comHome and Small Business Corporate 107 108 Ireland Cherrywood Website support.euro.dell.comItaly Milan Website support.euro.dell.com Jamaica Korea Seoul Japan Kawasaki Website support.jp.dell.com109 110 Area Codes Local Numbers, Toll-Free Numbers Netherlands Amsterdam Website support.euro.dell.com MexicoMontserrat Netherlands Antilles 112 113 Sweden Upplands Vasby Website support.euro.dell.com Spain Madrid Website support.euro.dell.com114 115 Uruguay Bracknell Website support.euro.dell.com116 Venezuela A. Austin, TexasBusiness Virgin Islands Regulatory Notices Returning Items for Warranty Repair or Credit 119 NOM Information Mexico Only Appendix Limited Warranties and Return Policy Limited Warranty for the U.SWhat is covered by this limited warranty? What is not covered by this limited warranty? 122 How long does this limited warranty last?What do I do if I need warranty service? What will Dell do? How will you fix my product? What if I purchased a service contract?123 124 May I transfer the limited warranty?Total Satisfaction Return Policy U.S. Only What do I do if I am not satisfied? 125 Limited Warranty Terms for Canada 126 Technical Support and Customer Service 127 128 Total Satisfaction Return Policy Return Policy Dell Software and PeripheralsThird-Party Software and Peripherals Products Dell-Branded Peripheral Products Limitation and Statutory Rights GuaranteeExclusions Making a Claim 131 Intel’s Three Year Limited Warranty What are ’Errata’? 132 133 D ex 134 135 136