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Fujitsu MHY2060BH, MHY2160BH, MHY2200BH, MHY2250BH manual Troubleshooting at factory, Device damage

Models: MHY2120BH MHY2200BH MHY2100BH MHY2160BH MHY2040BH MHY2060BH MHY2080BH MHY2250BH

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Maintenance and Diagnosis

7.3.3 Troubleshooting at factory

When the trouble is recovered by replacing the drive at field (Subsection 7.3.2), troubleshoot the replaced drive to isolate the trouble to the subassembly parts.

To shorten the troubleshooting time and repairing time, gather the data, such as environmental data and other information, from the user and then return the failed drive to the factory to repair.

At the factory, user environment is made and a reappearance test is performed. To reappearance a same trouble at user, the failed drive is connected to the host system. If no trouble occurs by the normal test, the reappearance test is performed by adding the voltage/temperature load using a disk drive tester or tools according to the user environment.

When a trouble reappeared, troubleshoot the cause of failure. Then, replace the failed unit or parts.

As this level maintenance is made by a factory, this maintenance level is beyond the scope of this manual.

Device damage

The disk enclosure (DE) must never to be opened in the field.

Opening the disk enclosure may cause irreparable damage.

7-14

C141-E262

Image 302

Fujitsu MHY2060BH, MHY2160BH, MHY2200BH, MHY2250BH, MHY2100BH, MHY2120BH, MHY2080BH Troubleshooting at factory, Device damage

Contents

Disk Drives PRODUCT/MAINTENANCE Manual For Safe Operation Handling of This Manual Revision History This page is intentionally left blank Acronyms and Abbreviations Conventions for Alert MessagesOperating Environment Preface Overview of Manual Conventions Liability Exception Hot Plug Static, Damage Important Alert ItemsImportant Alert Messages Damage or Device damage Device damageData corruption Disk Drives PRODUCT/MAINTENANCE Manual Manual Organization This page is intentionally left blank Contents Installation Conditions Theory of Device Operation Contents Interface 100 Operations Maintenance and Diagnosis Glossary GL-1 Acronyms and Abbreviations AB-1 Index IN-1 Illustrations Figures Response to power-on when the device is powered on Surface temperature measurement points and standard values Tables 105 This page is intentionally left blank Device Overview Adaptability FeaturesFunctions and performance Low noise and vibration Wide temperature rangeError correction and retry by ECC High resistance against shock Specifications 1/2 Device SpecificationsSpecifications summary Self-diagnosis Specifications 2/2 Model and product number Examples of model names and product numbers Ripple Power RequirementsInput Voltage Slope of an input voltage at rise Permissible level − 0.2 Current Requirements and Power Dissipation Current and power dissipation Environmental specifications Environmental SpecificationsCurrent fluctuation Typ. at +5 V when power is turned on Acoustic Noise Acoustic noise specificationShock and vibration specification Shock and Vibration Reliability Service lifeData assurance in the event of power failure Mean time between failures Mtbf Positioning error Error RateUnrecoverable read error Media Defects Advanced Power Management APM Recommended power-off sequence Advanced Power Management Device-initiated interface power management Dipm Interface Power Management IPMHost-initiated interface power management Hipm Interface power management This page is intentionally left blank Device Configuration Head Device ConfigurationDisk Spindle motor Drive connection System ConfigurationSata interface This page is intentionally left blank Installation Conditions Dimensions Dimensions Orientation MountingIntegration Guidance C141-E144 Frame Limitation of mounting PCA Location of breather Ambient temperature Service area Handling cautions Hios ESDSumitomo 3M Device connector Connections with Host System Signal segment and power supply segment Connector specifications for host system Sata interface cable connection This page is intentionally left blank Theory of Device Operation Disk OutlineSubassemblies Spindle Servo circuit Circuit ConfigurationAir filter Spindle motor driver circuit Power supply configuration PCA Power-on Sequence Power-onStart Self-calibration contents Self-calibration Command processing during self-calibration Execution timing of self-calibration Write circuit Read/write CircuitRead/write preamplifier PreAMP Write precompensation Programmable filter circuit Read circuitAGC circuit D converter circuit Digital PLL circuitFIR circuit Viterbi detection circuit Servo Control Servo control circuit Servo burst capture circuit Power amplifierMicroprocessor unit MPU A converter DAC Data-surface servo format Physical sector servo configuration on disk surface Servo frame format Seek operation Actuator motor controlOperation to move the head to the reference cylinder Track following operation Stable rotation mode Start modeAcceleration mode Spindle motor control This page is intentionally left blank Interface Interface signals Physical Interface 5VDC/GND Comreset / CominitComwake Signal interface regulation Out of band signaling Primitives descriptions Electrical specifications Connector pinouts Connector pinouts Driving Activity LED 5 P11 functionStaggered Spin-up Requirements for P11 as an output pin Example of the circuit for driving Activity LED Hot Plug Conceptual diagram of communication layers Logical Interface Link layer Communication layersPhysical layer Transport layer Outline of the Shadow Block Register Shadow Block Register Outline of the frame information structure FIS FIS types Register Host to Device Register Host to Device FIS layout Register Device to Host DMA Active Device to Host DMA Setup Device to Host or Host to Device Bidirectional TAG Bist Active Bidirectional Bist combinations PIO Setup Device to Host Data Host to Device or Device to Host Bidirectional Interface Set Device Bits Device to Host 11 Set Device Bits FIS UNC Error FieldShadow block registers Sfrr Sector Number Field exp Features Field expSector Count Field exp Cylinder Low Field exp HS3 Cylinder High Field expDevice/Head Field HS2 HS1 HS0 DSC DRQ ERR Status fieldBSY Device Control Field Command FieldBit 2 Software Reset Srst EStatus Field Command code and parameters 1/3 Host CommandsCommand code and parameters Command code and parameters 2/3 Command code and parameters 3/3 Command descriptions Error reporting conditions Recalibrate X 10 to X 1F Read Sectors X 20 or X LBA LSB LBA Write Sectors X 30 or X 00 *1 Error information Write Verify X 3C Host Commands Read Verify Sectors X 40 or X Host Commands Seek X 70 to X 7F Execute Device Diagnostic X Diagnostic code Initialize Device Parameters X Download Microcode X Operation of Download Microcode Microcode Standby Immediate X 94 or X E0 Host Commands Unload Feature Unload Immediate Command Standby X 96 or X E2 Idle X 97 or X E3 Host Commands Check Power Mode X 98 or X E5 Comreset Sleep X 99 or X E6 Smart X B0 Features Field values subcommands and functions 1/3 Smart Read LOG Features Field values subcommands and functions 2/3Smart Enable Operations Smart Write LOG Smart ENABLE/DISABLE Auto OFF-LINE Features Field values subcommands and functions 3/3Smart Disable Operations Smart Return Status Key C2h Key 4Fh 1FF 11 Format of guarantee failure threshold value data10 Format of device attribute value data Data format version number Attribute ID Attribute value for the worst case so far Status FlagCurrent attribute value Raw attribute value 13 Self-test execution status 12 Off-line data collection statusSelf-test execution status Failure prediction capability flag Off-line data collection capability14 Off-line data collection capability 15 Failure prediction capability flag Guarantee failure threshold Error logging capability16 Drive error logging capability Checksum Smart error logging 18 Data format of Smart Summary Error Log 1/2 Error data structure 18 Data format of Smart Summary Error Log 2/2Command data structure Total number of drive errors Smart Self-Test 19 Data format of Smart Comprehensive Error LogStatus Self-test number 20 Smart self-test log data format1FC Self-test index Current LBA under test 21 Selective self-test log data structureTest Span Smart Command Transport SCT Feature Flags22 Selective self-test feature flags Current Span under test SCT Status Request 23 SCT command and the functionSCT Command SET SCT Read Data SCT Status Request SN = E0h, FR = D5h 24 Format of SCT Status Response 1/2 SET MAX EXT, DCO 24 Format of SCT Status Response 2/2 25 SCT Status code SCT Command SET SN = E0h, FR = D6 26 Action code 27 Write Same 1/2 28 Error Recovery Control 27 Write Same 2/2 29 Feature Control Command 30 SCT Data Table 31 had Temperature SCT Read Data SN = E1h, FR = D5h SCT Write Data SN = E1h, FR = D6h Device Configuration Freeze Device Configuration X B1Device Configuration Restore Device Configuration Identify Device Configuration Restore Features Field = C0h Device Configuration Freeze Lock Features Field = C1h Device Configuration Identify Features Field = C2h Device Configuration SET Features Field = C3h 32 Device Configuration Identify data structure 1/2 32 Device Configuration Identify data structure 2/2 Read Multiple X C4 12 Execution example of Read Multiple command LBA LSB Write Multiple X C5 At command issuance Shadow Block Registers setting contents SET Multiple Mode X C6 Host Commands Read DMA X C8 or X C9 LBA Write DMA X CA or X CB Host Commands Read Buffer X E4 Flush Cache X E7 Write Buffer X E8 Identify Device X EC Identify Device DMA X EE 33 Information to be read by Identify Device command 1/3 33 Information to be read by Identify Device command 2/3 33 Information to be read by Identify Device command 3/3 MHY2100BH MHY2080BH MHY2060BH MHY2040BH MHY2250BH MHY2200BH MHY2160BH MHY2120BHFffffff Command without interrupt supports 1, 2, 4, 8 and 16 sectors Word 63 Multiword DMA transfer mode C141-E262 111 Interface C141-E262 113 Bits 13-0 Same definition as Word Undefined = Read and Write DMA EXT GPL optional commands are Host Commands Download SET Features X EF 34 Features field values and settable modes 1/2 34 Features field values and settable modes 2/2 Error reporting conditions Data Transfer Mode Advanced Power Management APM Serial ATA Functions Write-Read-Verify feature optional Automatic Acoustic Management AAM 35 Contents of Security SET Password data Error reporting conditions Security Unlock X F2 When the master password is selectedWhen the user password is selected Host Commands Security Erase Prepare X F3 Security Erase Unit X F4 Security Freeze Lock X F5 Error reporting conditions 37 Contents of security password Error reporting conditions Read Native MAX Address X F8 Lbalsb SET MAX X F9 SET MAX Address SET MAX SET Password Features Field = 01h Password information SET MAX Lock Features Field = 02h SET MAX Unlock Features Field = 03h SET MAX Freeze Lock Features Field = 04h Read Sector S EXT X Description Read DMA EXT X Description Read Native MAX Address EXT X Read Multiple EXT X Read LOG EXT X 2F Sector offset 38 Data format of Read Log Ext log page 10h 39 Tag field information 40 Data format of Read Log Ext log page 11h 41 Counter Identifier information FR EXP SCT Status Request SN = E0hSC EXP SCT Read Data SN = E1h, FR = D5 Write Sector S EXT X Description Write DMA EXT X Description SET MAX Address EXT X SET MAX LBA Write Multiple EXT X Write DMA FUA EXT X 3D Write LOG EXT X 3F Error information 160 C141-E262 SCT Command SET SN = E0h SCT Write Data SN = E1h Read Verify Sector S EXT X Write Uncorrectable EXT X 42 Operation mode Read LOG DMA EXT X Description Write LOG DMA EX X Description Read FP DMA Queued X Description Write FP DMA Queued X Write Multiple FUA EXT X CE Flush Cache EXT X EA Command Name Error posting43 Command code and parameters 1/2 Sfrw Sfrr 43 Command code and parameters 2/2 DWF Data Command ProtocolExecute Device Diagnostic Initialize Device Parameters Non-data command protocol Host PIO data-in command protocol 14 PIO data-in command protocol PIO data-out command protocol 15 PIO data-out command protocol DMA data-in command protocol Read DMA EXT Identfy Device DMA Read LOG DMA EXT DMA data-out command protocol Write DMA EXT FUA EXT Write LOG DMA EXT Native Command Queuing protocol Read FP DMA Queued Write FP DMA Queued 18 Read FP DMA Queued command protocol 19 Write FP DMA Queued command protocol Power-on and Comreset 20 Power-on sequence 21 Comreset sequence This page is intentionally left blank Operations Reset and Diagnosis Response to power-on Reset and Diagnosis Response to Comreset Response to Comreset Software settings preservation Comreset preservation requirements SET Address MAX EXT Response to a software reset Response to a software reset Active mode Power SavePower save mode Active idle mode Standby mode Sleep mode Power commands Partial mode Power Save Controlled by Interface Power Management IPMPower save mode of the interface Slumber mode Example of 8 MB buffer Read-ahead CacheData buffer structure Read Sector S EXT Data that is a target of caching Commands that are targets of cachingCaching operation Invalidating caching-target data Using the read segment buffer Miss-hit Sequential hit Full hit Partial hit Cache operation Command that are targets of cachingWrite Cache Invalidation of cached data Cashing function when power supply is turned on Status report in the event of an errorComreset and software reset response Enabling and disabling This page is intentionally left blank Maintenance and Diagnosis Maintenance Rules for maintenance Maintenance requirements Data corruption Maintenance levels Disk drive revision number Disk drive revision number label Display of disk drive revision number Test Self-diagnosticsTools and test equipment Test flowchart Status Field contents Disposition for Error Field contents Operation test Diagnostic testOperation Confirmation Troubleshooting disk drive replaced in field Troubleshooting ProcedureTroubleshooting procedure System level and field troubleshooting VDC Troubleshooting at factory Disk Drive Removal Procedure Spare Disk Drive This page is intentionally left blank Glossary Master Device Power save modeRotational delay PIO Programmed input-output Status Serial-ATASlave Device This page is intentionally left blank Acronyms and Abbreviations This page is intentionally left blank Index Caching Index Example of model name and product Mode Read/write circuit block diagram Read Native MAX Address Shadow block register, outline Comment Form Japan This page is intentionally left blank C141-E262-01EN Page