5.2Troubleshooting Checklist
This section describes common problems that may occur during the usage of ScanSnap and how to resolve them.
Before you request repair service, check the following list.
If you cannot solve the problem after checking the following list, contact an authorized FUJITSU scanner service provider.
Symptom | Check This Item |
| Resolution |
|
|
| |
The scanner cannot be | Is the AC/USB cable and | Correctly connect the AC/USB cable | |
turned on. | the AC adapter connected | and AC adapter. | |
| correctly? |
|
|
| Disconnect and then | ||
|
| ||
|
| AC cable and AC adapter. | |
|
| (* Wait at least 5 seconds before | |
|
| reconnecting the AC cable) | |
|
|
| |
| Is the paper chute closed? | Open the paper chute. | |
| (The scanner’s power is |
|
|
| controlled by closing/open- |
|
|
| ing the paper chute.) |
|
|
|
|
| |
| Is Windows normally | Wait until Windows has started up | |
| started up? | completely. | LED will turn off |
| (This scanner’s power is | ||
| when Windows is starting up or in | ||
| controlled by turning on/off | ||
| the sleeping mode. | ||
| the computer.) | ||
|
|
| |
|
|
| |
| Did you push the [POWER] | Press the [POWER] button. | |
| button to turn off the scan- |
|
|
| ner? (The scanner can be |
|
|
| turned off by pressing |
|
|
| [POWER] button when the |
|
|
| paper chute is opened.) |
|
|
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