Symptom

Check This Item

Resolution

 

 

 

The scanned image

Is the document loaded

Load the document correctly follow-

shifts or is distorted.

correctly?

ing the instruction in "3.3 Loading

 

Documents" (page 39)

 

 

 

 

 

The image scanned is

Is the "Brightness (Black

Adjust "Brightness" at [Scanning] -

too light or too dark.

and White scanning only)"

[Option] in the "Scan and Save Set-

setting on [Option] of the

tings" window.

 

 

[Scanning] tab set to

 

 

extremely Light or Dark?

 

 

 

 

Lines on the document

Are you scanning in color

The color mode is used for capturing

are blurred.

mode, documents includ-

colored images like photos in high

(Example: Ruled lines

ing handwritten or typed

quality. For other documents includ-

on a table cannot be

text, tables or frames with

ing textual content, select the check-

seen.)

ruled lines?

box for [Setting for text only

 

 

document] at [Scanning] – [Option]

 

 

in the “Scan and Save Settings” win-

 

 

dow.

 

 

If it does not improve even after you

 

 

have tried this method, change

 

 

"Image quality" setting.

 

 

 

The scanning speed is

Does your PC meet the

Confirm the system requirements in

very slow.

recommended system

" Before Installing ScanSnap" (page

 

requirements?

6).

 

 

Scanning speed will be slower

 

 

whenever the recommended CPU

 

 

and memory requirements are not

 

 

met.

 

 

If this is the case, at [Scanning] -

 

 

[Option] in the "Scan and Save Set-

 

 

tings" window, clear the checkboxes

 

 

of the following to increase the scan-

 

 

ning speed.

 

 

• Correct skewed character strings

 

 

automatically

 

 

• Allow automatic image rotation

 

 

 

 

Is the USB 1.1 connected?

If your PC has an USB 2.0 port, con-

 

 

nect the scanner to this port. (If

 

Note: When using an

using a USB hub, it must also sup-

 

USB1.1 interface, the data

port USB 2.0 interfaces.) (*3)

 

transfer rate may be

 

 

slower due to large data

 

 

sizes.

 

 

 

 

Multi-feeds (*4) occur

Is the Pad ASSY dirty?

Clean the pad by following the

frequently.

 

instructions in "6.3 Cleaning the

 

 

Inside of the Scanner" (page 148).

 

 

 

 

Is the Pad ASSY worn?

Clean the Pad ASSY by following

 

 

the instructions in "7.2 Replacing the

 

 

Pad ASSY" (page 156).

 

 

 

 

Is the document stack

Reduce the number of sheets in the

 

thicker than 5mm?

document stack to 5 mm thickness

 

 

or less.

 

 

 

140