5.2 Troubleshooting Checklist

 

 

 

 

 

 

 

 

 

Symptom

Check This Item

Resolution

 

 

 

 

 

Paper is not fed (stops

Is the Pick roller dirty?

Clean the Pick roller by following the

 

midway).

 

instructions in "6.3 Cleaning the

 

 

 

Inside of the Scanner" (page 148).

 

 

 

 

 

 

Is the Pick roller worn out?

Clean the Pick roller by following the

 

 

 

instructions in "7.3 Replacing the

 

 

 

Pick Roller" (page 159).

 

 

 

 

 

 

Are there any debris on the

Remove any debris from the docu-

 

 

document feeding path?

ment feeding path. (Refer to "5.1

 

 

 

Clearing Document Jams" (page

 

 

 

136).

 

 

 

 

 

 

Do the loaded documents

Try the following:

 

 

satisfy the conditions

• Slightly push through with your

 

 

described in section "3.2

finger the first sheet of the docu-

 

 

Scanning Different Docu-

ments at the start of scanning.

 

 

ment Types" (page 36)?

• Change the insertion direction of

 

 

If not, they might not pass

 

 

the document.

 

 

smoothly through the ADF.

 

 

 

 

 

 

 

 

The scanner is not

Did you connect the scan-

On the [Start] menu, select [Control

 

recognized even if

ner to your PC before

panel] -> [System] -> [Hardware] ->

 

ScanSnap Manager is

installing ScanSnap Man-

 

[Device Manager].

 

installed.

ager?

 

 

Is the scanner registered

Delete the device name such as USB

 

 

as "Other device" in the

device (differs with the OS) under

 

 

"Device Manager"?

"Other Device" selection in the

 

 

 

[Device Manager] and restart your

 

 

 

PC.

 

 

 

 

 

The file size of a

Is the B&W document

Select "B&W" from the [Color mode]

 

scanned black & white

scanned in the color

drop-down list on the [Scanning] tab

 

image is the same as for

mode?

in the "Scan and Save Settings" win-

 

a color document.

 

dow.

 

 

 

 

 

Images on the back of

Is the "Setting for text only

Mark the "Setting for text only docu-

 

pages, which are

document" checkbox

ment" checkbox. (Available only in

 

printed-through, are

cleared in the [Read mode

color mode) Marking it makes char-

 

overlaid on the scanned

option] window ([Option]

acters, lines, and contrasts sharper

 

image when scanning a

on the [Scanning] tab of

and clearer, and removes the noise

 

two-sided document.

the "Scan and Save Set-

of the back side image. Note that

 

(This is called "noise" of

tings" window)?

you can also use this mode for docu-

 

the back side image.)

 

ments including photos and illustra-

 

 

 

tions. Even if this mode is used, the

 

 

 

contrasts and colors might be

 

 

 

affected.

 

 

 

 

 

Scanned images are not

When "Allow automatic

Right-click "ScanSnap Manager"

 

displayed on the screen

blank page removal" is

icon on the task bar, select [Setting]

 

(when"Allow automatic

enabled, almost blank

-> [Scanning] tab and click the

 

blank page removal" is

documents with only a

[Option] button. Then clear the

 

enabled).

few characters may be

"Allow automatic blank page

 

 

accidentally recognized

removal" checkbox.

 

 

as blank pages and

 

 

 

removed from scanned

 

 

 

image data.

 

 

 

 

 

5

Troubleshooting

ScanSnap S500 Operator's Guide

 

141