Symptom | Check This Item | Resolution |
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Scanned images are | Are the documents fed into | The "Correct skewed character |
skewed. | the ADF with a skew of | strings automatically" function can |
| more than | correct skewed images up to |
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| degrees. Load the document onto |
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| the scanner so that the document |
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| skew does not exceed this limit. |
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| Depending on the contents | Refer to " Correct skewed character |
| of document, the automatic | strings automatically." (page 65) |
| image deskew may not |
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| work properly. |
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The orientation of | Depending on the contents | Refer to " Allow automatic image |
scanned images is not | of document, the automatic | rotation." (page 67) |
displayed correctly | image rotation may not |
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(when "Allow automatic | work properly. |
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image rotation" is |
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enabled). |
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The scanned images | Have you scanned docu- | When small letters are squashed, |
cannot be read. | ments written in small let- | right click "ScanSnap Manager" icon |
| ters? | on the task bar and select Excellent |
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| in the [Scanning] tab and scan them |
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| again. |
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A part of the document | Is the “Allow automatic | Clear the check box for “Allow auto- |
does not appear in the | blank page removal" | matic blank page removal" on |
scanned image. | enabled? | [Option] of the [Scanning] tab of |
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| [Scan and Save Settings] |
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The document is not fed | 1. Is the inside of the scan- | 1.Clean the dirty locations. |
properly or gets | ner dirty? | 2.Use the Carrier Sheet for each |
jammed. | 2. Are you scanning one of | page if you have difficulties feeding |
| the following? | the document. |
| Thin paper |
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| Torn paper |
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| Folded paper |
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When the document is | Did you put multiple small- | Put only one |
scanned with Carrier | size materials (pictures/ | tures/post cards) in Carrier Sheet |
Sheet, a message, | post cards) in Carrier | per scanning. |
"Document size incor- | Sheet for scanning? |
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rect", appears. |
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When the document is |
| Feed about 50 sheets of PPC paper |
scanned with Carrier |
| or recycled paper, and then scan the |
Sheet, a paper jam | document by using Carrier Sheet. | |
occurs frequently. |
| * You can use either unused or used |
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| PPC/recycled paper. |
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Black lines are pro- | Is the scanned documents | It is recommended to use Carrier |
duced on the scanned | written with a pencil? | Sheet for scanning. |
document. |
| If you are not using Carrier Sheet for |
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| scanning such documents, clean |
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| rollers as often as possible. |
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| For information about how to clean |
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| rollers, refer to "6.2 Cleaning the |
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