|
|
| 5.2 Troubleshooting Checklist |
|
|
|
|
|
|
|
|
| Symptom | Check This Item | Resolution |
|
|
|
|
| The scanned image is | With "Automatic detection" | Neatly align the edges of paper |
| chipped/Slant lines are | being selected in the | sheets with Side Guide. |
| produced on the | "Paper size" | * If you are scanning documents of |
| scanned image/The out- | list, was the document | mixed paper sizes, marking the |
| put image is wider than | skewed during a scan? | "Scan mixed paper size" checkbox |
| the original. |
| (page 101), carefully load smaller |
|
|
| documents so that they can be fed |
|
|
| straight. |
|
|
| If those documents cannot be fed |
|
|
| straight, it is recommended to scan |
|
|
| only documents of about the same |
|
|
| size at a time. |
|
|
|
|
(*1) For Windows XP, in the "Device Manager" window,
(*2) - Make sure the personal computer and ScanSnap are powered on and connected properly.
-In the "Device Manager" window, check if ScanSnap is recognized as unknown device. If so, go to [Control Panel]
-Close ScanSnap Manager
-Go to [Control Panel], select [Add or Remove Programs], and uninstall ScanSnap Manager and ScanSnap Organizer. Refer to "Appendix B - Uninstalling Supplied Programs (page 169)."
-Before restarting the personal computer, remove the following folders:
After the uninstallation of ScanSnap Manager, delete the following folders and
ATTENTION
files before restarting your computer.
Pay extra attention not to remove any other folders or files, since this will affect your system environment.
For Windows 2000, Windows XP:
Delete the folder ScanSnap under:
⇒c:\Documents and Settings\<User name>\Application Data\PFU\
Delete the folder Driver under:
⇒c:Program Files\PFU\ScanSnap\
For Windows 98, Windows ME:
Delete the folder Driver under:
⇒c:\Program Files\PFU\ScanSnap\
After you have removed the folders, check if the files
5
Troubleshooting
ScanSnap S500 Operator's Guide |
| 143 |
|