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| 5.2 Troubleshooting Checklist | |
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| Symptom | Check This Item | Resolution |
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| Scanning does not start. | Is the USB cable con- | Connect the USB cable correctly. |
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| nected correctly? | (When a hub is used, check the |
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| hub’s power supply.) |
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| Does the | LED light | Disconnect and then |
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| blink repeatedly? | AC cable and AC adapter. |
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| (* Wait at least 5 seconds before |
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| reconnecting the AC or USB cable) |
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| Is ScanSnap Manager | If the "ScanSnap Manager" icon is |
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| started? |
| not displayed, select [Start] |
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| (If ScanSnap Manager is | Programs] |
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| started up successfully, the |
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| "ScanSnap Manager" icon | ScanSnap Manager. |
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| S appears on the task |
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| bar.) |
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| Is ScanSnap Manager run- | Do the following: |
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| ning normally? | 1. Perform "Scan for hardware |
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| (If ScanSnap Manager is | changes" or "Refresh" from |
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| not running normally, the | Device Manager.(*1) |
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| "ScanSnap Manager" icon | If the situation does not improve, |
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| in the task bar is displayed | perform step 2. |
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| as S .) |
| 2. Disconnect and |
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| AC cable and AC adapter (Wait |
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| at least 5 seconds before turning |
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| on the power again). |
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| If this does not improve the situa- |
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| tion, perform step 3. |
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| 3. If a USB hub is in use, directly |
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| connect ScanSnap to your PC. If |
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| this does not improve the situa- |
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| tion, perform step 4. |
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| 4. If your PC has multiple USB |
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| ports, connect ScanSnap with |
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| another port. If this does not |
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| improve the situation, perform |
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| step 5. |
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| 5. Restart your PC. |
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| If none of the above operations |
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| resolves the problem, uninstall |
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| and |
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| by following the procedure given |
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| at (*2). |
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| Is the "Scan and Save Set- | Close the "Scan and Save Settings" |
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| tings" window still dis- | window, and scan the document. |
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| played? |
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| Vertical lines appear in | Is the inside of the ADF | Clean the inside of the ADF following |
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| the scanned image. | dirty? |
| the instructions in Chapter "6 Daily |
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5
Troubleshooting
ScanSnap S500 Operator's Guide |
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