Fujitsu TX200 9.9.2 Contacting Maintenance Support

298

Chapter 9 Operation and Maintenance

9.9.2 Contacting Maintenance Support

Before contacting maintenance support, check the following. For the maintenance support, refer to

"Contact Information" in "Start Guide".

●Item

• Model name and product ID of the server

They are described on the label on the server. For the label location, refer to "Start Guide".

• Hardware configuration (Types and locations of internal options)

• Configuration information (BIOS Setup Utility, SCSI Setup Utility settings)

•OS

• LAN/WAN system configuration

• Phenomena (what happened when doing what, what was displayed, etc.) and date/time of occurrence

• Environmental settings of the server

• LED statuses

Print and fill in the Configuration Sheet and the Accident Sheet of the "Configuration Sheets".

Contents

Main Areas Covered Before Reading This Manual Trademarks For Your Safety... Data Backup Advanced Safety Measures Remarks Warning Descriptions Symbols Key Descriptions / Operations Entering Commands (Keys) Screen Shots and Figures The following expressions and abbreviations are used throughout this manual. Consecutive Operations Consecutive operations are described by connecting them with arrows (). Server Types Reference Information Software Manuals Latest Information about Software Provided with This Server Warning and Caution Labels Page Contents Chapter 1 Overview Chapter 2 Checking before OS Installation Chapter 3 OS Installation Using ServerStart Chapter 4 Manual OS Installation Chapter 5 Operations after OS Installation Chapter 6 High Reliability Tool Chapter 7 Installing Hardware Options Chapter 8 Configuring Hardware and Utilities 8.3 SCSI Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 Chapter 9 Operation and Maintenance 9.1 Daily Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260 9.2 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265 9.3 System Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280 9.6 Restoring the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291 Appendix Chapter 1 Overview 1.1 TX200 S2 Page 1.2 Supplied Software Using ServerStart 1.2.1 Setup Support Tool - ServerStart Installing ServerStart Installing ServerStart 1.2.2 High Reliability Tools Page 1.2.3 Installing High Reliability Tools 1.3 Component Names and Functions This section explains the component names and functions of the server and baseboard. 1.3.1 Server (Front View) aDrive cover key bSystem identification LED Page Inside the Hard Disk Cover Hard disk cover a3.5-inch storage bay bHard disk access display LED ( ) cHard disk failure LED ( ) 1.3.2 Server (Rear View) aPower supply unit bOutlet (on the standard power supply only) cInlet dMain switch (on the standard power supply only) Page nLAN (10/100/1000BASE-T) port ( ) LED oSide cover lock 1.3.3 Server (Internal) 1.3.4 Baseboard Page 1.4 Standard Operations 1.4.1 Sliding the Drive Cover 1 2 1.4.2 Opening the Rack Door Overview Opening the Rear Door 1 2 1.4.3 Turning On the Server 1 2 3 4 5 1.4.4 Turning Off the Server 1 2 3 4 5 1.4.5 Inserting and Ejecting a Floppy Disk Cautions Page 1.4.6 Inserting and Ejecting a CD-ROM Cautions for Handling CD-ROMs Cautions for Handling Drives Page Overview 1.5 Workflow Start operations To start the server operation, perform the following procedures. Installing the server OS installation Page Chapter 2 Checking before OS Installation 2.1 Preparation on the Server 2.1.1 Installing Internal Options Cautions for Installing an Expansion Card Cautions for Installing an Optional SCSI Device Cautions for Installing a Memory Module 2.1.2 Hardware Settings BIOS Setup Utility 1 2 SCSI Setup Utility 2.2 Selecting the Installation Method Installation Using ServerStart Installation While Maintaining the Established RAID Environment Installation Using ServerStart While Maintaining the Existing Partitions 2.3 Precautions on Installation Read the following notes before starting OS installation. 2.3.1 Installation Partition Size 2.3.2 Notes on Configuring RAID Hardware Configuration Array Configuration Checking before OS Installation 2.3.3 Notes on a Multiple LAN Adapter Configuration 2.3.4 Cautions for Using ServerStart Operating ServerStart Ejecting the CD-ROM Page 2.3.5 Expansion Cards Supported by ServerStart 2.3.6 Cautions for Manual Installation Notes on Using a RAID Card Free Space Required for Installation Cautions on Restarting 2.4 Preparation for Using ServerStart on a Client Computer 2.4.1 Installing ServerStart 1 2 Page 8 9 10 2.4.2 Uninstalling ServerStart Page Chapter 3 OS Installation Using ServerStart This chapter explains how to install the OS in the server using ServerStart. 3.1 Guided Mode 3.1.1 Starting Up the Guided Mode 2 Page Page 10 3.1.2 Open/create a Configuration File 3.1.3 RAID Wizard 1 2 3.1.4 Disk Wizard Create and format hard disk partitions. 1 The [Disk Overview] window appears. 2 3 3.1.5 OS Installation Wizard 1 2 Page Page Page Page 3.1.6 Application Wizard 3.1.7 Close/save the Configuration File 1 2 3.1.8 Start OS Installation 1 3 4 5 6 7 3.2 Preconfiguration Mode 3.2.1 Starting Up the Preconfiguration Mode 1 For Windows NT, or if the ServerStart CD-ROM has not been copied to the computer Page Page 3.2.2 Configure Settings in Wizards 3.2.3 Close/save the Configuration File 1 Page 3.2.4 Starting OS Installation 2 click [OK]. 3 Page 3.3 Expert Mode 3.3.1 Starting Up the Expert Mode Page 3.3.2 Disk Manager 3.3.3 OS Installation Wizard 10 3.3.4 Application Wizard 3.3.5 Start OS Installation 1 2 Page Page 3.4 Remote Installation ServerStart supports remote installation. 3.4.1 Overview of Remote Installation Installation Method Target server 3.4.2 System Requirements for Remote Resource/PXE Servers Remote Resource/PXE Server Requirements Checking Server Free Space 3.4.3 Preparation of the PXE Server (When the PXE Server is Used) Starting the DHCP Service 1 Page 6 Page Page Page 1 2 Setting TFTP 1 3 3.4.4 Preparation of Remote Resources 1 2 3 3.4.5 Starting Remote Installation Using a PXE Server Checking the Network Startup (PXE) Setting Checking the MAC Address of the Onboard LAN Creating a Configuration File Page Page 9 10 11 3.4.6 Starting Remote Installation Using a Remote Resource Server Configuring a Remote Floppy 1 2 Checking Remote Resources 2 When the ServerStart floppy disk supplied with the server is used 5 When the remote floppy is used 3 Page Page 3.5 Installation on Multiple (the Second and Subsequent) Servers 3.5.1 Preparation for Installation Required Software Preparatory Procedure 3.5.2 Installation in Guided Mode 3.5.3 Installation in Preconfiguration Mode 1 When the CD has been copied on Windows 2000 Professional/Windows XP Professional When Windows NT is used or CD has not been copied 2 3 floppy disk drive and click [Start here to configuration file]. The [Open ServerStart Configuration File] window appears. 4 Page Chapter 4 Manual OS Installation 4.1 Creating Driver Disks Preparation for Creating Driver Disks Manual OS Installation 4.1.1 Required Driver Disks The driver disks to be created differ depending on the OS to be installed. For Windows Server 2003 For Windows 2000 Server 4.1.2 How to Create Driver Disks Starting ServerStart 1 2 Page Page 4.2 Starting Manual Installation This section explains the procedures for installing the OS manually. 4.2.1 Installing Windows Server 2003 1 2 5 channel card driver. 6 procedure. 7 8 9 4.2.2 Installing Windows 2000 Server 1 2 3 4 5 procedures. 6 7 8 9 When Service Pack 4 is applied When Service Pack 4 is not applied 10 11 12 4.2.3 Installing Linux 4.3 Installing the LAN Driver 4.3.1 Installing the LAN Driver (Windows Server 2003) 1 2 Updating LAN Drivers 1 2 3 5 4 Page 4.3.2 Installing the LAN Driver (Windows 2000 Server) When a LAN Card is Added 4.3.3 Latest Drivers Page Chapter 5 Operations after OS Installation 5.1 Memory Dump/Paging File Setting 5.1.1 How to Obtain Memory Dump For Windows Server 2003 Checking Hard Disk Free Space Memory Dump File Setting 2 3 4 Page Page 8 9 10 11 12 13 14 5.1.2 How to Obtain Memory Dump For Windows 2000 Server Checking Hard Disk Free Space Memory Dump File Setting 2 3 4 Page Page Page 5.2 Creating a Disk for System Recover y 5.2.1 Creating the Automated System Recovery (ASR) Set For Windows Server 2003 5.2.2 Creating a System Recovery Disk For Windows 2000 Server 5.3 Storing the System Configuration Information Preparation for Using Server Management Tools Cautions 5.3.1 How to Store the BIOS Information Store the BIOS information according to the following procedures. Storing procedure is completed. The server can now be turned off safely. 1 floppy disk drive. 5.3.2 How to Recover the BIOS Information 1 2 3 4 5.4 Creating Maintenance Tools 5.4.1 Creating a DOS Floppy Disk Starting ServerStart 1 2 Page 5.4.2 Creating a Hardware Configuration Tool Page 5.5 Notes Before Operating the Server This section explains the settings required before starting to operate the server. 5.5.1 Updating the System Windows Update 5.5.2 Auto-run Function from CD-ROM Drives 5.5.3 Drive Letter Assignment in Expert Mode 3 4 5 5.5.4 Notes on Advanced Uninterruptible Power Supply (UPS) UPS Shutdown Time Setting Power Supply Control by UPS 2 3 5.5.6 Other Notes on Operation Unnecessary Files Notes on 24-hour Operation 5.6 LAN Driver Advanced Setup [BACS] 5.6.1 BACS Installation 1 2 5.6.2 VLAN Setup Procedure 1 2 Page 5.7 LAN Driver Advanced Setup [Intel PROSet] 5.7.1 Intel PROSet Installation 1 2 5.7.2 Notes on Referring to the Intel PROSet Help Topics 5.7.3 Cautions for PG-1852/1862/188x/189xLAN Driver V8.3 Event Log 5.7.4 Teaming Function Teaming Configuration Procedure 1 used. For Windows Server 2003 5.7.5 VLAN VLAN Configuration Procedure 1 used. For Windows Server 2003 5.7.6 Local Address Setting 5.7.7 Jumbo Frame Page Chapter 6 High Reliability Tool 6.1 RAID Management Tool [Global Array Manager] 6.1.1 Installing RAID Management Tool (Global Array Manager) 2 3 When an error screen appears after installation (Windows Server 2003 only) 6.1.2 Settings when using RAID Management Tool in Linux 1 2 3 6.2 Server Monitoring Tool [ServerView] Page 6.3 Solving Problems Early [DSNAP] Chapter 7 Installing Hardware Options This chapter explains how to install and remove the various hardware options. 7.1 Before Installing Hardware Options The following types of hardware options can be installed in this server. Page 7.2 Removing and Attaching Covers 7.2.1 Removing Covers 1 2 3 4 5 Installing Covers 7.2.2 Removing the Top Cover of the Rackmount Type 1 2 3 4 5 Attaching the Top Cover 7.3 Installing a CPU The server can have up to two CPUs by adding an optional CPU. 7.3.1 Where to Install CPUs 7.3.2 Installable CPUs and Notes Installable CPUs Notes on Installation 7.3.3 How to Install a CPU 6 7 8 9 Page Page 7.3.4 Defective CPU Disconnection Function Replacing the Defective CPU 7.4 Installing Memory Modules 7.4.1 Where to Install the Memory Module 7.4.2 Installable Memory Modules and Notes Installable Memory Modules Notes When Installing Memory 7.4.3 How to Install Memory Module 6 7 8 9 10 7.4.4 Defective Memory Disconnection Function Replacing the Defective Memory 1 2 3 7.5 Installing an Expansion Card This section explains the types of expansion card, notes and installation procedures. 7.5.1 Where to Install an Expansion Card The server has five PCI slots to accommodate up to five expansion cards. 7.5.2 Installable Expansion Cards and Notes on Installation Installable Expansion Cards Up to five expansion cards listed on the following table can be installed in the server. Order of Expansion Card Installation Notes on Installing Expansion Cards Internal Hard Disk Unit is Connected Baseboard Installing the Remote Service Board Page 7.5.3 How to Install an Expansion Card 1 2 3 4 5 and install the expansion card to the PCI board. Page 7.6 Installing Internal Hard Disk Units This section explains how to install internal hard disk units. 7.6.1 Where to Install Internal Hard Disk Units [Inside] 7.6.2 Installable Internal Hard Disk Units and Notes Installable Internal Hard Disk Units Notes SCSI ID and Order of Installation Install internal hard disk units in the following order. Connections [RAID Ctrl 2-Channel 128MB w/ BBU (PG-142E3)] 7.6.3 How to Install the Internal Hard Disk Unit 7.6.4 How to Remove the Internal Hard Disk Unit 7.6.5 Replacing the Failed Internal Hard Disk Unit 7.7 Installing 5-inch Internal Options [Inside] Install 5-inch internal devices in 5-inch storage bays. 7.7.1 Where to Install 5-inch Internal Devices 5 inch storage bay 7.7.2 Installable 5-inch Internal Devices and Notes Installable 5-inch Internal Devices [Rack mount type] Bay Locations and SCSI IDs Connections [Onboard SCSI connector] [Internal hard disk unit bay conversion kit] 7.7.3 How to Install the 5-inch Internal Device [SCSI Ctrl U160(PG-128)] 4 1 For SCSI IDs of devices, refer to " Installable 5-inch Internal Devices" (pg.215). 5 6 7 8 9 10 When adding one 5-inch internal device When adding two 5-inch internal devices 7.7.4 How to Install the Internal Hard Disk Unit Bay Conversion Kit 4 5 6 Page 9 10 [Internal hard disk unit bay conversion kit - Rear] 11 12 13 7.8 Installing a Parallel Port 7.8.1 How to Install a Parallel Port 1 2 3 4 Page 7.9 Connecting External SCSI Devices This section explains connection of external SCSI devices. 7.9.1 Connecting a Hard Disk Cabinet 7.9.2 Connecting External SCSI Devices Page Page 8.1 Switch Settings The BIOS password setting can be deleted through the switch block settings. Switch block 8.1.1 Switch Location and Settings Switch Location 8.2 BIOS Setup Utility 8.2.1 Starting and Exiting the BIOS Setup Utility How to Start the BIOS Setup Utility 1 2 1 The roles of the keys used for setting the BIOS Setup Ut ility are as follows: How to Exit the BIOS Setup Utility 2 To save configuration changes before exiting: To exit without saving configuration changes: 3 key. 8.2.2 Main Menu 8.2.3 IDE Drive Submenu Sets the type and operating mode for connected IDE devices. 8.2.4 Boot Options Submenu Sets system startup options. 8.2.5 Advanced Menu The [Advanced] menu sets the peripheral device and PCI device options. 8.2.6 Peripheral Configuration Submenu Configures the serial port, parallel port, etc. Page 8.2.7 PCI Configuration Submenu Configures the PCI device. 8.2.8 Advanced System Configuration Submenu This menu performs CPU, memory and USB related settings. Page 8.2.9 Power On/Off Submenu Configures power On/Off settings. 8.2.10IPMI Submenu Configures server management settings. 8.2.11Security Menu The [Security] menu sets the security options. Page 8.2.12Server Menu The [Server] menu sets the server options. CPU Status Submenu This submenu sets whether or not to allow the use of the installed CPU. This submenu sets whether or not to allow the use of the installed memory. Memory Status Submenu Console Redirection Submenu This submenu configures detailed settings for console redirection. RomPilot Submenu The RomPilot is a remote console BIOS extended function. This server cannot use this. 8.2.13Exit Menu This menu exits the BIOS Setup Utility. Select the option for handling BIOS settings when exiting the utility. 8.3 SCSI Setup Utility 8.3.1 Starting and Exiting the SCSI Setup Utility How to Start the SCSI Setup Utility 1 2 3 How to Exit the SCSI Setup Utility 1 2 To save configuration changes before exiting: 8.3.2 Main Menu The [Main] menu is displayed when you start the SCSI Setup Utility. 8.3.3 Boot Adapter List 8.3.4 Global Properties 8.3.5 Adapter Properties Device Properties Submenu RAID Properties Submenu 8.3.6 Formatting Hard Disks Physically Chapter 9 Operation and Maintenance 9.1 Daily Maintenance 9.1.1 Checking the Server Condition Checking Each LED Server Monitoring Tool (ServerView) Replacing a PSU or System Fan when the Power Supply Conversion Kit is Used 9.1.2 Cleaning Cleaning the Server [CPU fan] [System fan] On: Nomal Off: Failure or uninstalled Cleaning the Server Interior 1 Page Page 9.2 Troubleshooting 9.2.1 Hardware Troubleshooting Server or ServerView issues a notification of a temperature warning such as by a popup message. Display Page SCSI Device (Internal/External) 9.2.2 Error Messages POST Error Messages Page Page Page Page Server Management Tools Error Messages 9.2.3 Software Troubleshooting Trouble at a ServerStart Startup screen. Trouble during OS Installation configuration. Page Page Event Log Errors after Installation Cannot Collect the Memory Dump Restoring the System Failed in Remote Installation SNMP Service does not Startup 1 2 3 4 Time Display in Linux OS Environment 9.3 System Event Log To operate system event log, use Server Management Tools. 9.3.1 How to Use Server Management Tools Starting Server Management Tools 1 2 A:\SMTOOL\>IPMIVIEW.EXE The menu window of Server Management Tools appears. The power can be turned off when the DOS prompt is displayed. Exiting Server Management Tools 1 9.3.2 Viewing the System Event Log 9.3.3 Saving/Deleting the System Event Log Page 9.4 Security 9.4.1 Hardware Security Rack Type 9.4.2 Security against Unauthorized Use Password Types Setting a Password 2 3 4 9.4.3 Security When Disposing the Server Notes regarding the Deletion of Data from the Hard Disk When Disposing or Transferring the Server 9.5 Backup 9.5.1 Importance of Backups 9.5.2 Backup Devices, Software and Their Operations Notes on Operating Backups Page Page 9.6 Restoring the System 9.6.1 For Windows Server 2003 1 2 3 9.6.2 For a Windows 2000 Server 1 2 3 9.7 Reinstalling the OS This section explains the procedure for reinstalling the OS. 9.7.1 Checking before OS Reinstallation Removing the Optional Devices Deletion of Data from the Disc 9.8 Changing OS Settings 9.8.1 For Windows Server 2003 5 9.8.2 For a Windows 2000 Server 1 2 Page Page 9.9 Maintenance Service 9.9.1 Maintenance Service Maintenance Support Period Non-durable Components 9.9.2 Contacting Maintenance Support Appendix AServer Specifications A Server Specifications This section explains the specifications for the server. A.1 Diskless Type table: Server Specifications - Diskless Type Item Functions and Specifications A.2 SCSI Type table: Server Specifications - SCSI Type Item Functions and Specifications B Specifications for Hardware Options B.1 CPU B.2 Memory B.3 Internal Hard Disk Units Hard disk unit (1) B.4 Internal Hard Disk Unit Bay Conversion Kit Internal hard disk unit bay conversion kit (1) SCSI cable (1) "Cautions for Handling" (1) B.5 Power Cord Selection For the United States and Canada For the United Kingdom C Using the Server Management Port C.1 Configuring the Server Management Port 1 2 3 C.2 Connecting the Server to a PC [PC - Rear] C.3 Configuring the Terminal Software (PC) Port Configuration [Server - Rear] C.4 Remote Power Supply Control The following window appears. The server can be reset, restarted, or turned off. The following window appears. The server can be turned on. D Recycling This section explains how to recycle this server. Disposing of the Server Disposing of Used-up Batteries Disposing of Liquid Crystal Displays Page Index A B C D I L M N O S T U W