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PRIMERGY TX200 S2 User’s Guide
9
Operation and Maintenance
9.2 Troubleshooting
This section explains the resolutions when the server is not running properly or when
error messages are displayed.
For each situation, refer to the following. If the problem is not resolved after
performing the following troubleshooting, refer to "Contact Information" in "Start
Guide", and contact your maintenance engineer.
When contacting your maintenance engineer, refer to "9.9.2 Contacting Maintenance
Support" (Pg.298) and collect the required information.
• Hardware problems: "9.2.1 Hardware Troubleshooting"
• Error messages: "9.2.2 Error Messages"
• Software problems: "9.2.3 Software Troubleshooting"

9.2.1 Hardware Troubleshooting

This section explains hardware related troubleshooting. If it does not operate properly or if a failure is
suspected, check the following.
For optional devices, refer to "PRIMERGY ServerBooks" supplied with the server, and "Supplement"
supplied with options.

■Server

●The server does not power on, or the power LED on the front of the server
does not light up.
Check to see whether the power cable is properly connected to the outlet. For instructions on connecting
the power cable, refer to "Start Guide".
●The access LED does not light up.
When using the RAID Ctrl 2-Channel 128MB w/ BBU (PG-142E3), the hard disk access LED does not
turn on. Check the hard disk access LED of the internal disk unit.
If the RAID Ctrl 2-Channel 128MB w/ BBU (PG-142E3) is not being used, there may be a failure in the
server. Refer to "Contact Information" in "Start Guide", and contact your maintenance engineer.
When contacting your maintenance engineer, refer to "9.9.2 Contacting Maintenance Support"
(Pg.298) and collect the required information.
●When an expansion card is added, other expansion cards or onboard
devices are not recognized.
Install the drivers for the expansion cards or onboard devices that are not recognized.