Troubleshooting and tips
If a fault occurs in your Pocket PC, try to eliminate it with the measures described in this chapter. If you fail to correct the problem, proceed as follows:
►Make a note of the steps and the circumstances that led to the fault. Also make a note of any error messages displayed.
►Switch the Pocket PC off.
►Contact your sales outlet or our hotline/help desk.
Installing new software
You will find information on installing supplementary programs in the ActiveSync help file that you can call up after installing ActiveSync on your PC/notebook.
►When installing programmes or drivers, important files may be overwritten and modified. To be able to access the original files in case of problems following installation, you should make a backup copy prior to installation (see the "Synchronising data with ActiveSync" and "Backing up data with FSC Backup" sections).
Date or time of the Pocket PC is incorrect
►Touch the Clock symbol under Start - Settings - System.
Depending on your preference, you can change the time by moving the click hands or by entering the desired time.
►Touch OK (navigation bar) to confirm your setting.
or
►Connect your Pocket PC via ActiveSync to your PC/Notebook.
►Synchronise data between the Pocket PC and the PC/notebook. The time and date are also synchronised in the process.
The display of the Pocket PC remains dark
Display lighting is switched off
►Press the Suspend/Resume button longer than 1 second.
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