Troubleshooting

Internet

You cannot connect to the Internet

■Make sure that your computer is connected to the telephone line and the telephone line has a dial tone. Use the setup poster to make sure that the connections have been made correctly.

■Make sure that no one else is using the telephone line.

■If you have the call waiting feature on your telephone line, make sure that it is disabled.

■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help.

■Make sure that you do not have a problem with your modem. For more information, see “Modem” on page 238.

Help and For more information about troubleshooting Internet

Support connections in Windows XP, click Start, then click Help

and Support.

Type the keyword troubleshooting connections in the

HelpSpot Search box , then click the arrow.

You see an “Unable to locate host” message and are unable to browse the Internet

This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.

Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

www.gateway.com

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