Chapter 14: Troubleshooting

You see a “Printer queue is full” error message

■Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline in Windows XP:

1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.

2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens.

3 Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark.

Help and For more information about printer troubleshooting in

Support Windows XP, click Start, then click Help and Support.

Type the keyword printer troubleshooter in the

HelpSpot Search box , then click the arrow.

To make sure that the printer is not set to work offline in

Windows 2000:

1

2

Click Start, Settings, then click Printers.

Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark.

■Wait until files have been printed before sending additional files to the printer.

■If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for more information about adding additional memory.

246

www.gateway.com