Chapter 14: Troubleshooting

You cannot connect to the Internet

■Your ISP may be having technical difficulties. Contact your ISP technical support for help.

■See if the modem works with a different communications program. The problem may be with just one program.

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.

If your system has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your system has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.

You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.

The server provides a secure connection and is a stand-alone server. You cannot use it to access the Internet. The server cannot be accessed Mondays from 8:00 a.m. to 12:00 p.m. CT.

To access the gateway.your.way dial-up server:

1

2

Insert the red Drivers CD into the CD, DVD, or recordable drive.

Click Help, then click Support Web Site.

3 To check your modem connection speed, click the Direct Dial option. After your modem connects, move the mouse pointer over the Dial-Up Networking icon (located next to the clock on your taskbar). Your modem connection speed appears.

Your fax communications program only sends and receives faxes at 14,400 bps even though you have a 56K modem

Current fax technology only supports a maximum send and receive rate of 14,400 bps.

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www.gateway.com