Chapter 14: Troubleshooting

Connecting to a Web site takes too long

Many factors can affect Internet performance:

■The condition of the telephone lines in your residence or at your local telephone service

■The condition of the Internet computers to which you connect and the number of users accessing those computers

■The complexity of graphics and multimedia on Web pages

■Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer

People are sending you e-mail messages, but you have not received any mail

■Click the receive button in your e-mail program.

■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support.

Keyboard

The keyboard does not work

■Make sure that the keyboard cable is plugged in correctly. For more information, see the poster that came with your computer.

■Remove all extension cables and switch boxes.

■Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

■Try a keyboard that you know works to make sure that the keyboard port works.

■Reinstall the keyboard device driver. For more information, see “Reinstalling device drivers” on page 189.

A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message

■Make sure that nothing is resting on the keyboard.

■Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your computer.

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