Before You Call For Service… | GEAppliances.com |
Troubleshooting Tips
Save time and money! Review the chart on this page first and you may not need to call for service.
Problem | Possible Causes | What To Do | |||||||
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Water won’t boil |
| • | Cover pan with a lid. | ||||||
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| • | Turn the downdraft fan OFF until the water begins | ||||||
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Burners have yellow or | The combustion quality of | • | Use the illustrations below to determine if your burner | ||||||
burner flames needs to be |
| flames are normal. If burner flames look like A, call for | |||||||
| determined visually. |
| service. Normal burner flames should look like B or C, | ||||||
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| depending on the type of gas you use. With LP gas, some | ||||||
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| yellow tipping on outer cones is normal. | ||||||
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Call for service | on outer cones | Normal for natural |
| Normal for LP gas | gas |
| Burner parts not replaced | • | See Care and cleaning of the cooktop section. | |
| correctly. |
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Burners do not light | Plug on cooktop is not | • | Make sure electrical plug is plugged into a live, properly | |
| completely inserted in the |
| grounded outlet. | |
| electrical outlet. |
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| Gas supply not connected | • | See the Installation Instructions section. | |
| or turned on. |
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| A fuse in your home may be | • | Replace the fuse or reset the circuit breaker. | |
| blown or the circuit breaker |
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| tripped. |
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| Igniter orifice in burner body | • | Remove the obstruction. | |
| may be clogged. |
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| Burner parts not replaced | • | See Burner Caps and Heads in the Care and cleaning | |
| correctly. |
| of the cooktop section. | |
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| Hole in burner top behind | • | Use a small sewing needle to unplug. | |
| the igniter may be clogged. |
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Sparking sound persists | Be sure the knob is in the | • | Remove knob by pulling it straight off the stem and | |
after burner is turned off | OFF position. |
| check the bottom of the knob for any buildup of soil. | |
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Occasional | Changing blower speed. | • | This is a typical electrical switching noise. | |
sparking sound |
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| This is normal. |
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Burner flames very | Improper air to gas ratio. | • | If cooktop is connected to LP gas, contact the person | |
large or yellow |
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| who installed your cooktop or made the conversion. |
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| Burner parts not replaced | • | See Care and cleaning of the cooktop section. | |
| correctly. |
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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support
