Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
Before You Call For Service…
Troubleshooting Tips
Problem |
| Possible Causes | What To Do | ||
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Control knobs |
| Controls improperly set. | • | To turn from the OFF position, push the knob in | |
will not turn |
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| and then turn. The knob can only be turned in a |
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| counterclockwise direction. When the knob is at any |
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| other position, it can be turned in either direction |
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| without being pushed in. |
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Fan does not work |
| The fan control knob is | • | Turn knob in clockwise direction to turn fan on. | |
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| improperly set. |
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| Cord improperly connected | • | Check connections. Turn on power at the fuse box. | |
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| or power turned off. |
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Poor venting |
| Clogged filter. | • | Clean filter per instructions. | |
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| House too airtight. | • | Open a window slightly to provide fresh air source. | |
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| Wall cap obstructed. | • | Remove blockage from exterior wall cap. | |
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| Wall cap damper door stuck. | • | Check exterior wall cap damper door for free movement | |
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| or obstruction. |
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| Duct length exceeds | • | Reduce number of elbows to simplify duct run. | |
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| recommended 100 |
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| equivalent foot maximum. |
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Scratches (may appear |
| Incorrect cleaning | • Scratches are not removable. Tiny scratches will become | ||
as cracks) on cooktop |
| methods being used. |
| less visible in time as a result of cleaning. | |
glass surface |
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| Cookware with rough bottoms | • To avoid scratches, use the recommended cleaning | |||
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| being used or coarse particles |
| procedures. Make sure bottoms of cookware are clean | |
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| (salt or sand) were between |
| before use, and use cookware with smooth bottoms. | |
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| the cookware and the surface |
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| of the cooktop. |
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| Cookware has been slid |
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| across the cooktop surface. |
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Areas of discoloration |
| Food spillovers not cleaned | • See the Cleaning the glass cooktop section. | ||
on the cooktop |
| before next use. |
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| Hot surface on a model | • This is normal. The surface may appear discolored | ||
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| with a light colored cooktop. |
| when it is hot. This is temporary and will disappear | |
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| as the glass cools. |
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Plastic melted to |
| Hot cooktop came into | • See the Glass | ||
the surface |
| contact with plastic placed |
| section in the Cleaning the glass cooktop section. | |
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| on the hot cooktop. |
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Pitting (or indentation) |
| Hot sugar mixture spilled | • Call a qualified technician for replacement. | ||
of the cooktop |
| on the cooktop. |
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