Troubleshooting Tips

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pages first and you may not need to call for service.

Before you call for service…
Operating Instructions Safety Instructions
Installation
Instructions
Troubleshooting Tips
Consumer Support
Problem Possible Causes What To Do
Plug on range is not completely •Make sure electrical plug is plugged into a live, properly
inserted in the electrical outlet. grounded outlet.
Burner slits on the side of the •Remove the burners and clean them. Check the
burner may be clogged. electrode area for burned-on food or grease. See
the Care and cleaning of the range section.
Improper burner assembly. •Make sure the burner parts are installed correctly.
See the Care and cleaning of the range section.
Burner flames very Improper air to gas ratio. •If range is connected to LP gas, contact the person
large or yellow who installed your range or made the conversion.
Surface burners light The oven gas shut-off valve •To check the oven gas shut-off valve, remove the
but oven does not may have accidentally been drawer (see the Care and cleaning of the range
moved during cleaning or section). For lower oven drawer models, remove the
moving. rear access panel by unscrewing the thumb screws
in the upper left and right corners. Look for the gas
shut-off lever at the back of the range.
Control signals after You forgot to enter a bake •Touch the Bake pad and desired temperature
entering cooking time temperature or cleaning time. or the Self Clean pad and desired clean time.
or start time
Food does not bake or Oven controls improperly set. •See the Using the upper oven section.
roast properly in the Shelf position is incorrect. •See the Using the upper ovensection.
upper oven
Incorrect cookware or cookware •See the Using the upper oven section.
of improper size being used.
Oven thermostat needs •See the Adjust the upper oven thermostat—Do it
adjustment. yourself! section.
Clock not set correctly. •See the Using the clock and timer section.
Aluminum foil used improperly •See the Care and cleaning of the rangesection.
in the oven.
Oven bottom not securely •See the Installation of the range section.
seated in position.
Burners do not light Gas/Control Lockout feature •Allow the range to cool down and touch and hold the
is activated. Gas/Control Lockoutpad (on some models) for 3 seconds
until the display shows LOC OFF.
Plug on range is not •Make sure electrical plug is plugged into a live, properly
completely inserted in the grounded outlet.
electrical outlet.
Gas supply not connected •See the Installation Instructions that came with your
or turned on. range.
Top burners do not light
or do not burn evenly.
(The front right burner is
designed to have slightly
smaller flames between
the 6 and 9 o’clock
positions. This is normal.)
Lever is
shown closed.
PULL TO OPEN.
Sealed burner models
Thumb screws
Lower oven drawer models
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