TROUBLESHOOTING GUIDE - OPERATION (CONTINUED)..................................................................... FOR HELP-1-800-35-GENIE

 

 

 

 

PROBLEM

 

 

WHAT TO DO

 

 

 

Noisy operation.

• Be sure all door fasteners are tight.

 

Be sure garage door is in good repair, properly lubricated and balanced.

 

Be sure opener is in good repair.

 

 

Check operating condition of door. See pages 18. Door may need professional repair/

 

 

adjustment.

 

Door opener runs

Is this opener installed on a one piece door? Normal speed for one piece door is

 

lowest speed setting.

 

slow.

 

 

• If carriage travel is less than 6 feet, opener configures programming for a one piece

 

 

 

door.

 

 

Check door speed. See page 22.

 

TROUBLESHOOTING GUIDE - POWERHEAD LEDs

FOR HELP-1-800-35-GENIE OR WWW.GENIECOMPANY.COM

 

 

 

 

Powerhead LED

Possible Problem

Solution

 

 

Round LED

Long LED

 

 

 

 

 

 

 

 

Normal operation

None required

OFF

OFF

 

Check power supply

No response from unit

Contact a trained door system

 

 

 

 

 

technician

ON/RED/

ON/RED/

Limits NOT set properly

Reprogram Limits, see pages 6-7

STEADY

STEADY

 

 

ON/RED/

ON/RED/

Program error

Unplug unit, wait 5 seconds, plug in

 

Contact a trained door system

FLASHING

FLASHING

Component failure

technician

 

 

 

ON/BLUE/

OFF

Remote NOT programmed

Program remote, see page 9

FLASHING

 

 

 

 

 

 

Program remote using IntelliCode®

ON/PURPLE/

OFF

IntelliCode® 1 remote NOT

2 remote, see page 9, then program

FLASHING

programmed

IntelliCode® 1 remote using

 

 

 

 

instructions on page 10

 

 

Safe-T-Beam® physical

Remove obstruction, recheck unit

ON/RED/

 

obstruction

OFF

 

FLASHING

Safe-T-Beam® signal

Check alignment of Safe-T-Beam® pair

 

 

 

interference

and nearest other Safe-T-Beam® pair

 

 

Door contact in up or down

Remove obstruction

 

ON/RED/

travel

OFF

 

FLASHING

Door component failure

Check door spring, track, rollers, hinges

 

 

 

detected

and fixtures

OFF

ON/RED/

Thermal cutout

DO NOT unplug unit

STEADY

Wait until LED clears before operating

 

 

©2010 The Genie Company

12/2010

25

Page 25
Image 25
Genie 3064H manual Powerhead LED Possible Problem Solution

3064H, 3064 specifications

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