Manuals / Panasonic / Computer Equipment / Fax Machine

Panasonic DX-800 appendix Problem Solving, Appendix, Troubleshooting 222

Models: DX-800

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Table of Contents
Problem Solving
Troubleshooting	222
■ Information Codes	226
■ Email ABBR Programming Errors	229
■ Clearing a Recording Paper Jam	231
■ Clearing a Document Jam	232
■ Cleaning the Document Scanning Area	233
■ Cleaning the Printer Roller	234
■ Adjusting the Automatic Document Feeder (ADF)	235
■ Verification Stamp	236
■ Checking the Telephone Line	237
Appendix
Specifications	238
Recording Paper Specifications	241
Options and Supplies	242
■ Installing the Flash Memory Card	243
FCC Notice for User in USA	244
Notice to User in Canada	246
Glossary	248
ITU-T Image No. 1	253
Index	254

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Panasonic DX-800 appendix Problem Solving, Appendix, Troubleshooting 222, Installing the Flash Memory Card 243

Contents

Operating Instructions Model No. DX-800Important Information Table of Contents Programming Your Machine Basic OperationsTable of Contents Advanced FeaturesNetwork Features Printout Journals and Lists Problem Solving Troubleshooting 222Installing the Flash Memory Card 243 AppendixSafety Information Safety Information Important Safety InstructionsPrecaution Function Key Any function can be started by first pressingExternal View Control Panel Tone KeyControl Panel Character KeysPre Installation Information Function Smtp Server Setup POP3 Client SetupPre Installation Information Setup as Smtp Mail ServerEmail reception from a PC to your machine Setup as POP3 ClientEmail Transmission from your machine to a PC Printout, by pressing Function 6 4 SET Explanation of Contents Internet Fax Delivery Notice MDN Internet Communication FeaturesInternet Fax Transmission Internet Communication Features Direct Smtp Direct Ifax XMTInternet Mail Reception Inbound Routing Fax Forward Network ScannerNetwork Printer PrintRelayed Transmission Dynamic Host Configuration Protocol Dhcp Smtp AuthenticationPressing 2DISABLE Pressing 1RETRYLightweight Directory Access Protocol Ldap Important Information Internet Relayed Transmission Important InformationSending a Document to a PC via LAN Main Unit and Accessories Installing the Accessories Handset CordInstalling the Toner Cartridge Unpack the Toner Cartridge and rock it backForth as shown 5 or 6 times to even Toner insideIf you are replacing the Toner Cartridge, it is Installing the Toner CartridgeRecommended to clean the Printer Roller to How to Load the Recording Paper Paper SpecificationsHow to Load the Recording Paper Loading the Recording PaperLoading the Recording Paper Adjusting the Paper Cassette for the Paper Length How to Adjust the Paper Cassette for the Paper LengthAdjusting the Paper Cassette for the Paper Width How to Adjust the Paper Cassette for the Paper WidthEthernet LAN Cable Power CordTelephone Line Cable External Telephone Optional Dialing Method 2TONE Dialing Method 1PULSE Setting the Dialing Method Tone or PulseSET Mode Enter NO. or ∨ ∧ FAX PARAMETER1-182 Adjusting the Volume Setting the Monitor VolumeRepeatedly to lower the volume Setting the Ringer VolumeGeneral Description Setting the Date and TimeUser Parameters Setting Your Logo User ParametersSetting Your Character ID Setting Your ID Number Fax Telephone Number 201 555Subnet Mask Setting the Internet ParametersSetting the User Internet Parameters Parameter Comments Setting the Internet ParametersSetting the User Parameters for the LAN Interface Contact your Network Administrator for this Information Default DomainSubject Line Command Function Using Email to Program or Retrieve ParametersUsing a PC to Input the Internet Parameters Remotely Programming or Retrieving Parameters via Email Inputting the Internet Parameters for the First TimeBlank, insert a semicolon for each blank field Retrieving the Internet Parameters for Backup Your Machine’s Internet Parameters Email Sample Page Editing the Retrieved or Backup Internet Parameters File Löschen sie diese kopfzeile, bevor sie eine E-Mail versenden Sender Selection feature See Using a PC to Update the Auto Dialer Remotely #set abbrpassword# Deleting the Entire Auto DialerProgramming One-Touch/ABBR. No. for the First Time First Time Remote Programming of One-Touch/ABBR. No. SampleExplanation of Contents Retrieving One-Touch/ABBR. No. Data for Backup Retrieving One-Touch/ABBR. No. Data SampleYour Machine’s Auto Dialer Email Sample Programming or Retrieving Parameters via Email IsEntry-numberStation-nameStation-addressRouting Using Email to Retrieve the Journal Memo Enter Letters Enter Letters N Programming the Auto DialerTo program the One-Touch key, follow the steps below Enter the station name using character keys Programming Email Address and Telephone NumbersUp to 15 characters ONE-TOUCH Press ONE-TOUCHSET Mode Enter NO. or ∨ ∧ 1ONE-TOUCH 2ABBR no Enter Abbr no022ENTER Name Sales Dept Enter Email Address Sales Dept Enter TEL. no To edit One-Touch/ABBR dialing number or email address1ONE-TOUCH 2ABBR no Press ONE-TOUCH ONE-TOUCH Enter a new station name. See NoteTo return to standby, press To erase the One-Touch/ABBR. dialing number or email address Printing Out a Directory Sheet Your machine prints out the directory sheetPrint OUT Enter Printing Directory SheetSetting the Fax Parameters Customizing Your MachineEnter Fax Parameter number from the Parameter Table Ex 0 0 1 for ContrastFax Parameter Table Parameter Setting Comments NumberCustomizing Your Machine Receive Mode TEL Energy Saver Select RCV Originator Print Forwarded Delivery Notice Loading Documents Documents You Can SendDocuments You Cannot Send You must never try to send documents that areEnter Stations Then Press Start 00% How to Load DocumentsLoading Documents Pressto Basic Transmission SettingsContrast Stamp OFF Basic Transmission SettingsVerification Stamp Communication Journal Comm. Journal Sending Documents via LAN To choose Manual Email Addressing mode Sending Documents via LANManual Email Addressing Set documents face downOne-Touch Email Addressing OperationsAbbreviated Email Addressing To search for email address Ex P a N a to search for PanasonicIf you make a mistake, press Ex x to search for xyz@panasonic.comDirectory Search Dialing Multi-Station Transmission Broadcasting Stns are SET ADD More or StartOn Line * PC Mode On Line * PRT Mode Printing PC Data Memory Transmission Reservation Multi-taskingManual Number Dialing, press After eachWait to Dial NO.001 Automatic RedialingManual Redialing Replace the selected Domain Name 100Selectable Domains 101 To specify other destinations102 Internet Fax Delivery Notice MDNFailure Report Sample User unknown 103Returned Email Using a Mailing List 104105 Sending Documents via Telephone LineMemory Transmission 106Sending Documents via Telephone Line 107 Sending Documents via Telephone Line Memory Transmission108 Manual Number DialingAbbreviated Dialing 109One-Touch Dialing Using the Character keys. See 110Directory Search Dialing Enter the full station name or part of a station name by111 Multi-Station Transmission Broadcasting112 Direct TransmissionManual Number Dialing Direct Transmission Enter Stations then Press Start 00% Memory XMT=ON 1OFF 2ONOne-Touch Dialing Direct Transmission 113Sending Documents via Telephone Line Direct Transmission 114 Abbreviated Dialing Direct Transmission115 Directory Search Dialing Direct TransmissionFull number e.g will be dialed Enter Letters Pana 01PANASONICVoice Mode Transmission 116Off-Hook Dialing Hang up the handsetEnter Stations then Press Start 00% Monitor 117On-Hook Dialing Memory Transmission Reservation Multi-tasking 118Transmission Reservation Dial by using any one of the following methods 119To reserve your machine for sending the urgent documents Your machine is on-line, the on Line lamp is blinking orThen remove the document from ADF Cancel XMT Reserve ? 1YES 2NO120 121 RedialingAutomatic Redialing Manual RedialingTo redial the last dialed number through ADF 122Sending Documents via Telephone Line Redialing Internet Fax Received on a PC 123Receiving Documents via LAN 124 Receiving Documents via LANSetting the POP Parameters 125Receiving Email from a POP Server To set the above POP parameters, follow the steps below126 For Invalid For ValidManual Reception from the POP Server 127Unattended Reception from the POP Server Conditions Suggested Reception Mode Settings 128Receiving Documents via Telephone Line Reception ModesTelephone Mode Setting the Telephone ModeOperation of Telephone Mode 129Fax / Tel Auto Switching Mode Setting the Fax / Tel Auto Switching ModeOperation of Fax / Tel Auto Switching Mode 130131 Fax ModeTAM Telephone Answering Machine Interface Mode Setting the TAM Interface Mode Operation of TAM Interface ModeChange Fax Parameter No Receive Mode to 4 TAM/FAX 132Selecting the Print Reduction Mode 133Print Reduction Automatic Reduction134 Receiving Oversize DocumentsSubstitute Memory Reception Print Collation Mode135 136 Making CopiesEnter the number of copies max Ex 1Deferred Transmission Timer Controlled Communications137 Deferred Polling Timer Controlled Communications138 Setting the Polling Password To set the polling password, follow the steps belowEnter a 4-digit polling password Ex 1 2 3 139140 PollingPreparing to be Polled Store * Completed Total PAGES=005 24%141 Polling Documents from Another StationManual Number Dialing Press Station is entered For details, see pages 108 to After eachSetting for Group Dialing 142Program Keys To set a Program Key for Group DialingSetting for Deferred Transmission 143Program Keys To set a Program Key for deferred transmissionSetting for Deferred Polling 144To set a Program Key for deferred polling Ex PROG.ATo set a Program Key for normal polling Setting for Normal Polling145 Setting for One-Touch Key 146To set a Program Key for One-Touch Key Enter a telephone number up to 36 digits includingSetting the POP Access Key POP Password147 Delete Email NO.=1 1NO 2YES Programp Press Program KEYNo NEW Mail NEW Mails Using the POP Access Key148 149 Changing or Erasing the Program Key SettingsTo erase the settings in a Program Key Setting the Sender Selection 150Sender Selection Ex P151 Sender SelectionEnter email address or telephone number 152Sending Document with Sender Selection Printing FAX Parameter List 153Printing the Sender Selection List 154 Subject Line EntrySending Email with Subject Line Entry Ex FStore * Completed PAGES=001 10% 155Subject Line Entry Inbound Routing Setting the Routing Parameters156 157 Inbound Routing158 Routing SUB-ADDRESS Routing TSI 159Enter the sub-address up to 20 characters and press Edit File Mode 160Printing a File List Sample File ListViewing the Contents of a File List 161Edit File Mode 1-6 Enter NO. or ∨ ∧ Enter File NO.OR ∨ ∧ 162Changing the Start Time or the Station of a File Deferred XMT Start TimeRetry Incomp FILE? 1YES 2NO 163SET Deferred COMM.? 1YES 2NO Delete ALL FILES? 1YES 2NO 164Deleting a File 165 Printing Out a File166 Adding Documents into a FileTo add documents into the file, follow the steps bellow Set documents face down167 Retry an Incomplete FileAccess Code Setting the Access CodeEnter a 4-digit Access Code 168Access Code Enter the Access Code Ex 1 2 3Access CODE= 169Setting the RCV To Memory Password Setting RCV To MemoryEnter a 4-digit RCV to Memory Password 170171 Receive To MemoryPrinting Out Documents Machine will start to print the documentsTelephone No Usage Distinctive Ring Sound Ring Pattern 172Distinctive Ring Detector DRD Using the Fax Cover Sheet 173Fax Cover Sheet Dial the stations you wish to send the documents toFax Cover Sheet Sample 174Fax Cover Sheet PIN Code Access Selecting the Access Method Prefix or Suffix175 For suffix code For prefix codePIN Code Access 176Dialing with a PIN Code After each Directory Search Dialing, pressFax Forward Setting Fax Forward177 To disable this feature, follow the steps below 178Ifax Return Receipt Ifax RET Receipt 2VALID Ifax RET Receipt 1INVALID179 Network Scanner180 Network Printer181 Relayed TransmissionExample 1 Internet Relay Transmission Example 2 Fax Server Intranet Relay TransmissionRelay Network 182Relayed Transmission 4 are sample settings for the Sample Network shown in Figure 183Setting Up Your Machine as an Internet Relay Station 184Setting Up Your Machine for Relayed Transmission 185Programming the End Receiving Station into your Auto Dialer To set a One-Touch/ABBR for Relayed Transmission RequestPassword of the Relay Station 186Enter the 3-digit Abbreviated number of the Relay Station That you want to assign to this End Receiving Station187 Sending Documents via Internet RelayTo a Location That Has a Pre-programmed Relay Station Store * Completed Total PAGES=005 25%188 Relay XMT Enter Stations189 190 Sending Documents from a PC to a G3 Fax Machine191 192 Printouts and ReportsRelay XMT Report COMM. Journal Transmission Journal193 Sample Relayed Transmission Notification Email to a ManagerSetting the Selective Reception 194Selective Reception Select RCV 1INVALID Select RCV 2VALIDCompatibility with Other Machines Password Communications195 Password Communications Setting Password TransmissionPASSWORD-XMT 196Setting Password Reception For OFF password is not checked For on password is checkedPASSWORD-RCV 197Using Password Transmission 198Using Password Reception 199200 Confidential MailboxConfidential Mailbox Compatibility with Other Machines201 Confidential Mailbox202 203 Receiving a Confidential Document to Your Machines MailboxSample CONF. RCV Report Message in Mail BOX204 Confidential Polled CONF. CODE= CONF. CODE=2233 Store205 Machine will print out the confidential documents206 Setting of Routing, Forwarding or Relaying 207Sub-addressing Compatibility with Other MachinesTo select One-Touch 208Sub-addressing Using One-Touch/ABBR. Number Dialing Using Manual Number Dialing209 Sending a Document with Sub-address210 Journals and ListsTransaction Journal XMTIndividual Transmission Journal Ind. XMT Journal 211Journals and Lists Sample Individual Transmission Journal Ind. XMT Journal 212Sample Transaction Journal 213 214 Sample COMM. Journal215 216 One-Touch/Abbreviated and Directory Search ListFor Directory Search List Printing DIR. Search ListSample ABBR. Number List 217Sample One-Touch List 218 Sample Directory Search List219 Program ListSample Program List 3PROGRAM LIST? Press SET to Print Printing Program ListSample FAX Parameter List 220FAX Parameter List 1CLEAN ROLLER? 3PRINT Order FORM? Printing Toner Order Form 221Toner Cartridge Order Forms To print the Toner Cartridge Order FormsTroubleshooting If You Have Any of These ProblemsMode Symptom Cause / Action 222Troubleshooting 223Mode OUT Mode 224225 Info Meaning Action Code 226Information Codes 227 228 Email Abbr Programming Errors Error Message Sent to the SenderInternet FAX Return Receipt Errors Messages Error Message Possible Cause230 231 Clearing a Recording Paper JamTo clear the jam, Info. Code 001, 002 or To clear the jam, Info. Code232 Clearing a Document JamTo clear the jam Open the ADF Door Remove the jammed document233 Cleaning the Document Scanning AreaTo clean the Scanning Area Cleaning the Printer Roller To clean the Printer Rollers1CLEAN ROLLER? 3PRINT Order FORM? Printing Cleaning Charts 1CLEAN ROLLER? 3PRINT Order FORM? Cleaning Printer RollerAdjusting the Automatic Document Feeder ADF To adjust the ADF235 Position Condition236 To remove the stamp237 Checking the Telephone LineSpecifications 238Specifications 240 Recording Paper Specifications 241242 Options and SuppliesPlease contact your local Panasonic dealer for availability Options Order No Illustration DescriptionInstalling the Flash Memory Card Options and Supplies244 FCC Notice for User in USAFCC Notice for User in USA Example of Header Format LOGO, ID Number setting245 246 247 248 GlossaryMode Email Address Glossary250 Information Code251 252 Router Gateway253 ITU-T Image No254 Index241 255117 Warranty For Service, Call

Table of Contents

Problem Solving

Troubleshooting

222

Appendix

■ Installing the Flash Memory Card

243